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Thread: having problems activating bionic...PLEASE HELP

  1. Junior Droid
    dbriere2424's Avatar
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    #1

    having problems activating bionic...PLEASE HELP

    need help activating my bionic...I call their tech support team and tried to update the software on my phone but when I go to settings>about phone>system updates it doesn't let me click it so i was wondering how I can download it on my phone...I downloaded it onto my computer but then don't know how to transfer the file from the computer to the bionic or what to do...please help... it says I have system 5.5.893 and I was trying to get 5.9.902 or whatever the newest one is...and I'm kind or a noob so I need directions that are basic but thanks for any help

    wasn't getting much help when i posted this on tech support so i figured i'd try here...any ideas are suggestions would be appreciated...i've been trying for a month or so now and it's really frustrating...not trying to root just trying to get phone activated...when I put 4g sim card in it goes to the white screen that says "please wait while phone is activating and restarted" then after a couple minutes it goes straight to the blue background screen with the dialpad where you would dial *228 to activate a phone...verizon's tech support says to try and download new software but I'm having trouble because it doesn't let me on my system updates and I don't know how to get it from my computer to my phone
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  3. Master Droid
    BroidDrionic's Avatar
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    #2
    Did you try what I suggested in your other thread? Power up the phone without the sim card in it then put the sim back in and power it up and check for updates.

    Sent from my DROID BIONIC using DroidForums
  4. Junior Droid
    dbriere2424's Avatar
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    #3
    yea verizon's tech support had me try that and didn't work
  5. Senior Droid
    dags5000's Avatar
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    #4
    You have kept the phone for a month without being able to activate it???? Take it into the store could be a bad sim or bad hardware.

    Sent from my DROID BIONIC using DroidForums
  6. Master Droid
    BroidDrionic's Avatar
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    #5
    Quote Originally Posted by dags5000 View Post
    You have kept the phone for a month without being able to activate it???? Take it into the store could be a bad sim or bad hardware.

    Sent from my DROID BIONIC using DroidForums
    Gonna have to second this. If mine hadn't activated within even a few hours I would have at least talked sternly to someone. They only give you 14 days to return it, after all!

    Sent from my DROID BIONIC using DroidForums
  7. Junior Droid
    dbriere2424's Avatar
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    #6
    i got it from some kid...not the store and it's not the sim i've gotten that replaced a number of times
  8. Senior Droid
    dags5000's Avatar
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    #7
    Sounds like u got a defective device. Hopefully you didnt pay a lot for it.

    Sent from my DROID BIONIC using DroidForums
  9. Super Moderator
    94lt1's Avatar
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    #8
    Have you tried a factory reset??? Can u even access the factory reset area?

    sent from my MAXX.
    FEEL THE POWER OF DROID!!!
  10. Master Droid
    eye_dea's Avatar
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    Rooted Bionic
    #9
    So there is no data on the phone?
    Try using the full 902 xml file and rsdlite.
    If this fails, you may be in worse shape tho.
    What kind and old is your pc? 4g ram?

    Sent from my DROID BIONIC using DroidForums
  11. Master Droid
    timmy10shoes's Avatar
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    #10
    Whats your build number say in settings/about phone?
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