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Thread: Steinheil Delayed

  1. Master Droid
    jhom's Avatar
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    #1

    Steinheil Delayed

    I just received an email from the SGPstore indicating that my order for the Ultra Crystal screen protector will be delayed at least another week. Apparently, the proximity sensor doesn't like to be covered. They had to ship their stock back to Korea for redesign. I guess I'll have to stay naked for now.
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  3. Senior Droid
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    #2
    Aw its okay bro. Flop one of those free vzw screen protector for now and you should be good.
    Long behind me are the days of primal. I've turned over a new seaweed leaf.

    -Alexander Covington III
  4. Droid
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    #3
    great..................they just shipped mine out on the 28th. i guess this means ill have the F'd up ones. FML
  5. Master Droid
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    #4
    I just realized that's the problem with my current screen protector. I had a VZW screen protector on there when I bought it, but a couple weeks ago I got my Skinomi skin in the mail and used the screen protector that came with the kit. I was wondering why my screen decided to stop coming on when I used my phone.... Must be the blocked sensor.

    Are there any other brands that cover the full screen but not the sensor? Also, I've never used anything from SGP, but I keep seeing that name pop up.. Are they any good? Should I wait for a Steinheil to come out for my Bionic, or is there something else you recommend?
  6. Junior Droid
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    #5
    Quote Originally Posted by lewblue83 View Post
    great..................they just shipped mine out on the 28th. i guess this means ill have the F'd up ones. FML
    Yeah, I ordered after you guys said it was delayed, thinking they wouldn't ship me one until it was fixed. I got it in the mail today and it does not have a sensor hole. Forgot about it until after I put it on. Looks good though. But I emailed them about it.
  7. Master Droid
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    #6
    Quote Originally Posted by BoDuke View Post
    Yeah, I ordered after you guys said it was delayed, thinking they wouldn't ship me one until it was fixed. I got it in the mail today and it does not have a sensor hole. Forgot about it until after I put it on. Looks good though. But I emailed them about it.
    Who did you order from? Steinheil and SGPstore should have known about the sensor problem.
  8. Junior Droid
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    #7
    Quote Originally Posted by jhom View Post
    Who did you order from? Steinheil and SGPstore should have known about the sensor problem.
    Straight from the sgpstore. Kinda makes me mad. And it does have the issue that it doesn't come back on after you take it away from your face.
  9. Junior Droid
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    #8
    This is the response I got from sgpstore. Not very promising.

    "We are sorry about the proximity sensor issue that you are having with Bionic and our screen protector. Our team is aware of this issue, and we are redesigning the new screen protector. Please email us back next week to check if we do come out with the new one, then we will send you the replacement. Thank you.

    -Peter"

    Why do I have to email them again? Not very happy with this service.
  10. Master Droid
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    #9
    I emailed Skinomi this weekend about their screen protector and they got back to me today with this:

    Hello,

    I apologize for this error. We have been notified of this issue of the proximity sensor and have corrected it. We will be reshipping your order to you right away. Again i apologize for any inconvenience this may have a caused you and i hope you have a great day!

    Thank You

    A few minutes later I got another email with an invoice from them. Not only are they sending me another screen protector (one that won't block the proximity sensor) but they're sending me another skin. And nothing was wrong with the skin; it's actually one of the best skins I've used. I'm very happy with them, and just as a sidenote, their products are made in the US I guess that's why it didn't take them long to correct their design.
    Last edited by Lakilaulea; 10-03-2011 at 07:54 PM.
  11. Junior Droid
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    #10
    They emailed me today and said they are coming out with a redesign and will be sending me one.
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