I think that, as pleasant and helpful as she tried to be, she was running interference.
It seems bizarre to me that I didn't have this issue until my phone's system updated itself. Coincidence? I think not. Especially when others have had the same issue.
I'm not happy with Verizon at all. I've tried to install pdanet, which she had recommended, but it will not install or work. I say eff the whole thing for now.
In eight-nine months it won't matter. I'll be ditching Verizon when my contract comes up for renewal. I'd terminate now but I don't want to give them any more money than I have to.