I had the same problem. 5 hours to charge and the phone was dead after a 30 minute call.
Verizon called it a DOA, luckily I was still in the 14 day period. This DOA phone was mailed to
me directly from Verizon as a new phone but it had sign's of previous use, the phone was
filthy on the protective screen, there where fingerprints under the protective screen and scratches
on the back of the slider. The protective layer that the phone comes with was loaded with bubbles
and was placed on crooked.
When I finally got permission from Verizon to bring the phone to a corporate store for a swap, I
had asked to see all of the Droid 4's they had in stock, there was a lot of eye rolling about that
but they brought me about a dozen phones out. All but one had a perfect screen protector and that
is the one which I took. Finally I have a phone with absolutely no problems. I can go a whole day
on a single charge. Charge time from 10% to full is under an hour and the GPS works great.
On another note, I have never received a refurbished phone from Verizon that wasn't plagued with
problems. One Droid 3 replacement had the sim card retainer ripped out, if you turned the phone
upside down without the cover the SIM card would fall out. Do they really inspect these refurbished
phones? I don't think so, they just mail you someone else's problem and cross their finger's that you
are to dimwitted to notice.
These are smart phones for smart people. Smart people are getting fed up with Verizon's insurance/
return policy. I won't put up with it anymore, I hope all of you won't either.