moto droid 4 phone ear piece crackle/rattle

[mvojinov]

I'm on my second droid 4 that has a crackle/rattle noise in the phone earpiece speaker. Does anyone know if moto has a fix for this? I don't want to keep returning my phone for the same results.

[amishdude01]

I have the same problem with my D4 as well. There could be 2 problems ( I had both). 1, your hair might sometimes go into the speaker which causes it to sound distorted. 2, If both ends of the call can hear the crackling its probably your radio inside your phone. Thats my problem as of right now. It only happens once in a while but its annoying as heck! I called verizon and they are currently sending me a replacement. Hope this helps!

[AAFA]

My new Droid 4 does this only when used as hand set speaker phone or head set real clear.
Worse than the tin sound from old BB.

Bummer my old Razor and other Mot phones were great hand sets.

[bishoy]

yea I have the same problem but getting a replacement is a hassle for me

[amishdude01]

yea I have the same problem but getting a replacement is a hassle for me

if going to the verizon store is a pain, you can simply call them and talk to tech support.. they will send you a replacement.

[Brandon314159]

I have this exact same problem...expect your earpiece to stop working soon.

I am attempting to clean mine with a pile of neobyndum magnets (in case there is contaminates in there) but I'm suspecting the connection is failing internall.

I can tap/blow/prod and the speaker will start working again....but it's now failing mid-call which is VERY annoying.

[amishdude01]

It seems that Moto has put the cheapest speakers in this device.. not only the earpiece, but the speaker as well. I already had 1 replacement because of the earpice, and now my replacements speaker phone is crackling around 75% volume. Try to get a replacement, Brandon. See if you can get a lucky device with both working speakers.

[Brandon314159]

I'm just got off the phone w/ tech support...got a replacement phone rolling my way.

The audio degraded during the troubleshooting, but didn't totally cut out.

I've found that manipulating the speaker area (either pressing, or blowing air, etc.) changes how the speaker sounds or if it works at all. Bumping around in my pocket even causes issue.

Hopefully the replacement is better...the Tier 2 Tech support lady was super nice (in Georgia) and moved fairly quickly though the troubleshooting.

Have a landline or another phone available if calling them. They expect a reboot and be able to make/receive calls to the device while you are on another line.

Later,

[pgreeny]

I had my earpiece speaker go out just within my 30 day exchange period through BB, now my new replacement really sounds terrible while on phone calls , crackling, and intermittent low in call volume. Really sucks because i love the keyboard but i also need to use it as a phone and hear the person I'm talking too. Not sure what to do. I guess exchange for something else, the problem being i don't want to give up the keyboard. Can't live with this for 2 years though.

Sent from my DROID4 using DroidForums

[Brandon314159]

I'd warranty replace it again.

We can't be the only ones having these issues...so they need to listen up and build a better phone....

Searching google these earpiece issues have plagued tons of phones since about 1.5-2 years ago!