Call them up again. The first person you get will say they can't do anything, ask for a supervisor. Tell them your phone is preventing you from using it as a phone (e.g. you are having lots of dropped calls, sometimes it shuts off and wont turn on) anything that prevents your phone from operating as a phone. They will offer you a refurb (or possibly something like a DX), reject that offer. Tell them the only thing that will make you happy is an early upgrade on a D3, or you're walking and going to sprint or AT&T when your contract is up. Hell, you can even threaten to switch to sprint now because they will pay $150 towards your cancellation to switch with them. The only devices Verizon can not give early upgrades on are 4G devices and Iphone devices. The Droid 3's they are practically giving away right now (see: BOGO/price cuts within a few weeks). Keep asking to speak to supervisors of each person you get connected with if they deny your request and eventually they will get tired of talking to you and upgrade you. PM me with your results after calling.

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