Droid 2 sending multiple emails
This is in a corporate setting with Exchange 2010 SP1. We have roughly 15-20 users that have Droid 2 phones with their company email and such on it. I have one user who is reporting that on occasion, when they send an email from their phone, the email is being resent over and over with a few minutes in between each one. The most recent report of this sent the same email 11 times. It does not do this to every email sent from the phone, only on occasion. I don't believe this is a phone issue, as this user just received a refurbished like new phone from Verizon, and within a week was doing it to him again. I have completely wiped the phone as well as wiped and readded the email account.
Unless any of the users are doing it without others knowing, no one is using Touchdown, or any other email apps, just the standard email app that comes with the phone, and no one else is having any issues.
Does anyone know what would cause this? My suspicion is that the user has downloaded some other apps, and one of them may be interfering with his email.
Edit: I just got some more information. The user said that every time his phone sends the same message multiple times is when he is forwarding an email in his inbox to someone else using his phone. I hope this extra bit of information helps.
Edit 2: Got a little more info. The users standard Outlook shows all of the sent items as well as on the phone. Also, I verified that the recipient is getting the email every time the phone sends it, so they are getting many copies.
Did you ever determine the issue?
I have a user who is experiencing this when forwarding messages. They have currently sent one email nearly 70 times. It is a forward sent from a Droid X2 via Exchange 2010. Thanks!
emails stuck in auto send
I have just started have this problem. Only with the exchange 2010. Only with emails With attachments that I forward. I can take the email in question and send it to anyone and it will Have the same problem. An email that is not effected I can send to anyone and it does not develop the problem.
I turn the phones airplane mode on. Wait about 2 minutes then go into my mail box and choose the out box. The email will be there and with the phone in airplane mode it will let you open it and delete it.
My company just upgraded the exchange server. I will see what he did. I send 20 emails a day with no problems. Now I am afraid to send even 1. 1 customer got 75 emails before he could reach me and tell me about the issue.
Any clues yet??