Droid 2 sending multiple emails

[andrew.lee]

I was on the phone with motorola support for a couple hours today and there is currently no known fix for the issue other than to use a 3rd party app
Improved Email is a free one and for $20 Touchdown is another that comes highly recomended by my colleagues

[crashohno]

We've also had this issue in our company- We've narrowed it down to "smart forwarding." The engineers at motorola were able to duplicate but are "getting back to us" on whether this is the actual cause. Long story short, turning off smart forwarding has stopped this issue for us.

To Turn off: Go to Settings, Battery and Data manager, Data delivery, Email and corporate sync, scroll down to smart forwarding, uncheck it.


*Edit: Hey, plus 1 for me signing up for this service just to share the wealth! Also, it should be noted that this only affects Motorola devices- Can't remember if this had been noted before*

[Webarnes99]

Thanks. Going to turn off Smart Forwarding and hope that helps. Let us know if they "get back to you" with anything else useful.

Wes

[dhubbard]

The airplane mode worked, and I was able to get it out of the system.

Any long terms fixes?

Thanks

[snootalope]

Can anyone else confirm what Crashohno posted? (thanks for posting that by the way) Does turning off the smart forward resolve the issue?

[sbrinkley]

Delete the message from the user's phone and mailbox. A secretary here at work figured this out and it stopped the messages.

[mannymd]

I was on the phone with motorola support for a couple hours today and there is currently no known fix for the issue other than to use a 3rd party app
Improved Email is a free one and for $20 Touchdown is another that comes highly recomended by my colleagues

This is happening to us also. Not just on Motorola droid phones. It also happens on HTC droid phones.

[Novablue]

Same issue for me as well. Droid X here. We have other users with Droids (HTC, Samsung) but I'm the only user with issues. I see several posts on here about this issue.
Currently the problem occurs with any Exchange email but can be easily reporduced consistently if I try to send an attachment. Problem occures on Wifi AND on 3G. I always get an "error" notification if it sends more than 10 emails. I usually get an authorization certificate error.

Airplane mode works great for killing the message. But how does one know the phone is going crazy? By the time I get the "Message not sent" notification more than 10 emails are sent.

I'm trying the "turn off smart forwarding" method if that doesn't work I'll have to buy an app I guess.

Too bad the manufactures can't fix this.

EDIT: I only got the email to send twice instead of 20 times but so far turning off smart forwarding still allowed some of the multiple emails to repeat.

EDIT 2: After spending a couple hours and multiple different things I downloaded the App Touchdown. 3rd party apps seem to be the only fix for this.

[Lloyd6770]

So this problem has reared its' ugly head again. Has anyone heard of any fix from Verizon? I think my first test is going to be to turn off Smart Forwarding.

I am about to call Verizon to talk to them about this issue, to see if they have any kind of fix or anything.

Edit: After talking to Verizon tech support levels 1 and 2, Motorola tech support levels 1 and 2, and then getting handed off to Motorola's enterprise center, they answer I was given is to turn off Smart Forwarding. In my eyes, that's not really an answer, it's more of a band-aid over the problem, but it does seem to have worked. Here are the steps to turn off Smart Forwarding for the Droid 2. Go to:

- Inbox
- Menu
- Email Settings
- Smart Forwarding
- Uncheck Smart Forwarding

[kv2]

I started seeing this issue on my Moto Atrix about a week ago. It'll appear to duplicate emails in my inbox (doesn't actually if i look with a real mail program), and it'll definitely send 4x or so the same message.
I've got no corporate accounts defined, just simple IMAP. Two accounts, happens on both. "Smart Forwarding" isn't enabled, since it's not corporate, and I can't access the menu item.
I've deleted both accounts and added them back. It was ok for a bit, maybe after I added them back, and then went back to having everything in my inbox multiplied.

Pretty ghetto.. Really odd that it *just showed up,* since there wasn't really any updates recently (no main system updates). If anyone had the issue with non-corporate email and/or has an alternate fix, I'd love to hear it.