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Thread: Screen repeatedly shuts off

  1. Junior Droid
    Kate8706's Avatar
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    #1

    Screen repeatedly shuts off

    I got a droid 2 last night and absolutely love it. This is the first smartphone I have owned and I am more than impressed with it. I have been having trouble with the screen shutting off on me however. It only happens when I am on wifi at home so far but that could be because it is where I have used it most. Last time it happened about 8-10 times in quick succession. Each time I was able to unlock the screen and resume what I was doing but it was still irritating. And of course when I brought it back to the store they were unable to recreate the problem and therefore unable to give me a replacement or really help much which I totally understand but is frustrating nonetheless. If anyone has any advice I would greatly appreciate it. Thanks!!

    -Kate

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  3. Rescue Squad
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    #2
    The screen turns off while you are in the middle of using it?

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  4. Premium Member
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    #3
    Quote Originally Posted by Kate8706 View Post
    I got a droid 2 last night and absolutely love it. This is the first smartphone I have owned and I am more than impressed with it. I have been having trouble with the screen shutting off on me however. It only happens when I am on wifi at home so far but that could be because it is where I have used it most. Last time it happened about 8-10 times in quick succession. Each time I was able to unlock the screen and resume what I was doing but it was still irritating. And of course when I brought it back to the store they were unable to recreate the problem and therefore unable to give me a replacement or really help much which I totally understand but is frustrating nonetheless. If anyone has any advice I would greatly appreciate it. Thanks!!

    -Kate

    Sent from my DROID2 GLOBAL using DroidForums App
    Get Screebl from the Market. It's an app I can't live without and it will solve this issue.
    Please be respectful. Respect is #1 here at DF Please read our Guidelines of Conduct
  5. Junior Droid
    Kate8706's Avatar
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    #4
    Yup. While browsing fbook earlier.

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  6. Rescue Squad
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    #5
    Alright and just for clarity you were actively using the phone and it wasn't just the screen timeout right? And ya try screebl.

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  7. Junior Droid
    Kate8706's Avatar
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    #6
    Right. I would be in the process of writing a message and the screen would shut off.

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  8. Rescue Squad
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    #7
    Ok I don't think screeble will help you with that but you can try it. First suggestion: did you try a reboot? You never know what it can fix and its always my first step when I encounter any anomaly.

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  9. Junior Droid
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    Yup rebooted earlier today and within 30 minutes it did it again. Its has happened 4 times today, each time shutting off atleast 3 times. Also once in the middle of writing this.

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  10. Master Droid
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    #9
    I have two theories. Your screen must either have a loose wire or the screen itself is defective. The second one is very unlikely but...could it be the proximity sensor? To test this, just put your hand over the top part of your phone near the ear piece. I can't imagine a scenario where the proximity sensor would remain active after a phone call.

    Sent from my DROID2 using DroidForums App
  11. Junior Droid
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    #10
    I'm pretty sure its not the proximity sensor. Yesterday at Best Buy Mobile they tried to recreate the issue as if it was caused by that. Sounds like its back to the store today to try again. Hopefully my phone will cooperate today and I will actually be able to show them the issue.
    To thank you so much everyone for all of your help and quick responses! Its been nice getting some answers.

    Sent from my DROID2 GLOBAL using DroidForums App
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