More Companionlink problems

This is a discussion on More Companionlink problems within the CompanionLink Software forums, part of the Supporting Vendors category; Originally Posted by companionlink Originally Posted by lexhair got a note from support asking for more information. I provided a description of the autosynch problem ...

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Thread: More Companionlink problems

  1. lexhair
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    06-14-2011 03:08 PM
    #21
    Quote Originally Posted by companionlink View Post
    Quote Originally Posted by lexhair View Post
    got a note from support asking for more information. I provided a description of the autosynch problem and the log this morning. Not sure why manual synch works properly but autosynch doesn't, even when the log indicates it is firing.
    I got your DM and talked w/ Support. They've received the log file you sent today and are on the case. The next step is for them to finish reviewing the log to see what may be going on. If you haven't heard back within a day or two, let me know and I'll follow up!


    - David Z.
    +1. Thanks. Problem is easily replicated. I'll continue to log. I want to get the excellent functionality and performance back.
  2. lexhair
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    06-17-2011 08:19 AM
    #22
    Purge and reload Google Calendar has improved synch performance time but auto-synchs are still not capturing new data. Still logging.
  3. lexhair
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    06-20-2011 05:15 PM
    #23
    Guess this one is a real stumper.
  4. lexhair
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    06-27-2011 10:02 AM
    #24
    Problem solved with the latest daily beta release. Autosynch fires on schedule now. Thank you!!!
  5. companionlink
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    06-27-2011 10:11 AM
    #25
    Quote Originally Posted by lexhair View Post
    Problem solved with the latest daily beta release. Autosynch fires on schedule now. Thank you!!!
    Glad to hear it! Let us know if you ever need anything else.


    - David Z.
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