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Thread: GMail - new emails stopped showing up in inbox

  1. Junior Droid
    bmd2k1's Avatar
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    #1

    GMail - new emails stopped showing up in inbox

    as of late last nite.....I'm no longer getting new emails to show up on my Droid in the gmail inbox. (working fine on gmail on my pc)

    The Inbox count is staying accurate/updating...but no new emails.

    I've tried:

    - powering down/up and battery removal
    - verified gmail sync is on...and forced sync (I can see the two circle arrows doing their thing)

    - can't remove account because it's associated with other Droid apps...so it won't let me go any further

    - went into manage apps - gmail and Cleared Data


    Gmail is working fine on the web...I've made no changes and POP3 is NOT enabled.


    Been on hold for Motorola Droid level 2 support for over an hour...... Level1 support suggests resetting to factory defaults. (Ouch)


    Running gmail version 130
    Firmware 2.0.1
    Last edited by bmd2k1; 12-18-2009 at 11:56 AM.
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  3. Junior Droid
    JVSEDI's Avatar
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    #2
    Hi I have had this same problem with my Droid since I got it (Nov. 6). Sometimes it will work, other times it won't. If I go into gmail on my phone and hit refesh then the email will come in. I've been sending myself hundreds of emails to test it to make sure it's working. I have called Verizon and they said they saw nothing on their end as to why it doesn't work and said it has to be a Google problem. There are numerous threads on this in the Google help forums under Mobile devices. I have not changed any settings and have checked and rechecked and everything is set correctly (both on my phone and on my PC). I power phone off and on, take out battery, but nothing fixes it. Finally about 2 weeks ago for whatever reason it was working flawlessly. Then I got the new update and had the problem all over again. It's been working for a couple days now.....but have no idea for how long. It's like it works when it feels like it. I have posted many times on the Google forum in hopes they will read that a lot of people are having this problem and try and fix it on their end. There is no phone number or no way to contact Google directly.....just on their forums. Returning it for another phone is not the answer either, as I do not believe it is in anyway a phone problem, but rather a gmail,Google issue. Other people have swapped their phones out only for it to happen again. Since I have had no other issues with my phone, I want to keep it for fear a new headset would open up a whole new set of issues. Sorry I cannot be of any assistance in telling you how to fix it, for I have no idea what made my email start working on it's own. Other people have done the factory reset. It will work initally but then stop working, so I have avoided doing this as well. If you ever get a firmative answer or fix for it, please post it. Thank you.
  4. Junior Droid
    bmd2k1's Avatar
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    #3
    Interestingly enough......gmail started working again last night.....without me doing anything more.

    So I'm not sure what the deal is. How is this thing architectured...are there google servers out there specifically responsible for gmail syncing to the DROID ??
  5. Droid
    suzukimethod's Avatar
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    #4
    There have been reports of this before - search to see some of the cases.

    Mine went out when I emailed myself (gmail to gmail) a PDF that I had scanned using a PDF scanner program (on the droid). Same exact problem you describe - and it was fixed (99.9%) sure when I went into my gmail and deleted the emails associated with the PDF scan. (i was 99.9% sure b/c the last email i received on my droid was the pdf scan, while the web kept receiving them) - once i cleared it out, they started coming back again.

    I have no idea what would cause this behavior, but it does hint at the why...have you sent anything as an attachment using your gmail lately? If not, who knows, right?
  6. Junior Droid
    bmd2k1's Avatar
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    #5
    come to think of it....I did try to send a couple of edited pics from the app -- PicSay...right before this issue started......and it was the first time I had tried it.
  7. Junior Droid
    light3828's Avatar
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    #6
    I have this exact same problem. I followed somebody's suggestion to clear all filter and that didn't fix it. I keep getting an error that the server won't accept my username or password, but it works fine on my laptop. But I don't know where to turn for help
  8. Master Droid
    jimnutt's Avatar
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    #7
    You need to clear the gmail storage cache.

    From the home screen:

    Settings / Applications / Manage applications
    Press the menu button and select "Filter", then "All"
    Find "Gmail Storage" and select it
    Press "Clear data", then home.

    That will reset your local gmail cache and should get the mail flowing again
  9. Junior Droid
    light3828's Avatar
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    #8
    This did not fix my problem, although I did receive some gmail responses to this thread on my phone. But I still get "connection error" dialog when I try and sync it.
  10. Droid Newbie
    nanaki5282's Avatar
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    #9
    I've had this same problem, and it happened after I tried sending an email that had 5 or so photos attached to it.

    I cleared the the gmail storage cache as suggested by jimnutt, and it seems to be working fine now.

    Thanks!
  11. Droid Ninja
    aminaked's Avatar
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    #10
    Note the difference: clear "Gmail Storage" DATA, and not gmail cache
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