Hi everyone Im hoping you will have some suggestions. A friend of mine got a droid 2 and is having some awful call distortion problems. My droid 2 is working great and never any problems but her new one is pretty bad. Im going over there after work to try to fix it but dont really know where to begin (she is not very tech savvy so I'm going to do the troubleshooting). She is still in the 30 days so a return is still an option, however I'd like to try to fix it first. So with that all said, here is the problem:
A few days ago she said people were having trouble hearing her but before I could take a look at it she said the problem went away. Now again today it started happening so I called her to hear it for myself. Her voice is completely distorted and static, the volume seemed high but I couldnt understand one word she said the distortion/static was just terrible. Ive seen a lot of static posts on these forums but they always seem to be "annoying static" or "minor static", what I heard was terrible, there was no chance of understanding her. Apparently on her end everything seems fine, but on the caller's end its horrible. So has anyone run into this and is aware of a fix or what the problem is? I had her reprogram using *228 but that didnt work. Right now my only thoughts are a full factory reset and then exhanging the phone. If anyone else has other things to try Id really appreciate the help. The only other thing I can think of is possibly a bad app? She has installed a lot of apps, are any of them known to negatively effect call qualty in this way?
Thanks so much for any help!