Screen thinks i'm touching it but i'm not

[John18]

This exact thing happened to my husbands phone and I took it to Verizon and they gave me another one. It was a refurbished phone but at least it was working and not acting crazy. Just make sure that if you have rooted your phone, you unroot it before taking it back to Verizon.

did you have insurance?

Doesnt matter -- you dont need insurance to utilize the manufacturer's warranty.

gotcha, thank god

[dlwhtrose]

yeah you have a one year manufacturer's warranty. So all you have to do is take it to Verizon or call their customer service and you will be given a refurbished replacement. If you are able to get one on the spot in the Verizon store then you will give them yours. If you go through customer service, once you receive your replacement in the mail you will have to send your phone back in. It is a pretty simple process and they really do not ask too many questions.

[dlwhtrose]

One other thing, if you are dealing with customer service remember to pull your sd card out of your droid. They are usually pretty good about that in the stores. They will pull your sd card and put it in the refurbished phone along with your battery.

[John18]

yea i was gonna ask about the sd card and bat. Thats good to hear.

[John18]

Ok so new problem... i went to an official verizon store and told them the problem and they asked me a few questions. I told them that a couple of months ago that i had to send the phone back in for repairs of a cracked screen. They told me since they fixed it, that voided the warranty...

What can i do now since the store didnt give me a phone. I'm going to call and tell them the same problem and hopefully they will send me a phone and i'll just send my broken phone back.