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Thread: Droid freezes during factory reset & hard reset

  1. Droid Newbie
    cboling99's Avatar
    Member #
    124502
    Join Date
    Oct 2010
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    1
    Phone
    Motorola Droid
    #1

    Droid freezes during factory reset & hard reset

    Hello!
    My friend gave me the original Droid with qwerty keyboard. I am all set up and his email accounts are still on there. It also has no new updates on it- hasn't been used in about a year.
    Removing the email accounts didn't work, so it says I have to do a factory reset to clear all previous info. I go into Privacy and hit it and it goes to the "M" for Motorola and freezes. Sits for over 10 min. before I pull the battery out to turn it back on.
    I also tried turning it off and and pressing "On" and "X" buttons at the same time per tech support. Same thing- freezing!
    I really want to make this phone work for me and the resets are freezing.
    It also has an SD card in it.
    Is there anything else I can do to reset this phone?

    Any advice/direction would be so greatly appreciated!!
    Carrie
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  3. Droid
    barryp3403's Avatar
    Member #
    529
    Join Date
    Nov 2009
    Posts
    61
    Phone
    Droid
    #2

    Some sites instruct that you remove the SD card.

    Quote Originally Posted by cboling99 View Post
    Hello!
    My friend gave me the original Droid with qwerty keyboard. I am all set up and his email accounts are still on there. It also has no new updates on it- hasn't been used in about a year.
    Removing the email accounts didn't work, so it says I have to do a factory reset to clear all previous info. I go into Privacy and hit it and it goes to the "M" for Motorola and freezes. Sits for over 10 min. before I pull the battery out to turn it back on.
    I also tried turning it off and and pressing "On" and "X" buttons at the same time per tech support. Same thing- freezing!
    I really want to make this phone work for me and the resets are freezing.
    It also has an SD card in it.
    Is there anything else I can do to reset this phone?

    Any advice/direction would be so greatly appreciated!!
    Carrie
    This site includes instruction to remove the SD card before doing the hard reset:

    How to Hard Reset a Motorola Droid | eHow.com

    Please let us know if this is successful.

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