Moto Customer Service Contact
Support Login (Email)
600 N. Highway 45
Libertyville, IL 60048
Personally, I would shoot for the snail mail option. Taking the time to write a letter and mail it to corporate will get more attention. Emails are filtered, and in most cases, they will reply with a canned message, and never be read by a live person. Worst case scenario, you are out $0.42, and you know you tried.
Last edited by Bob Dammit; 08-15-2010 at 09:22 PM.
I touched Lord Stanley's Cup on 1/2/11.
I know where you're coming from the only other time I've ever had a problem like this was when I had Alltel back in the day I had a phone catch on fire on me when i was sleeping. Alltel had a recall on the phone they didnt send it out to everyone or post it then when i asked about the problem they said i caused it, by not shutting the phone off to charge it!
Now all i wanted out of this was a NEW droid-1 not a "refurb" now I'm to the point where im saying **** this I WANT THE DROID-X!!
O i forgot to mention when i went to replace the phone the last time the customer service rep at a CORPORATE STORE was rude my cousin has tourettes syndrom and she was extremely rude asked him is he was on crack or drugs he explained he had a disorder and she kept on the drug subject saying he needed to leave the store! i reported her for being inconsiderate and not being considerate of conditions he couldnt handle! She was back to work the next week!
i'm in a similar situation. i'm on my fourth droid and this is getting ridiculous. if it breaks again i'm going to try to get a different model (and i dont just want a new one because it could have problems too). if i cant get it by being nice i might have to be a jerk. but they really should try a little harder to keep the customers happy. I'd be very happy with a refurbished incredible, its not a big deal. and i know they have done it for other people
got eris: 12/24/09
returned eris: 12/28/09
got droid: 12/31/09
rooted droid: sometime in january (right after it was released (manually))
bb->2.1 sbf->desire rom> 2.1bb> 2.2
got incredible as warranty replacement 8/31/10
shattered inc screen 9/25/10-> got insurace replacement 10/4/10
broke inc screen 10/19/10-> got warranty replacement 10/22/10
got moto droid 1 off ebay 1/7/11
broke inc screen 5/26/11-> got insurance replacement inc2 5/27/11
sold inc2 & bought vzw 16gb iphone 4 6/9/11