Out of nowhere, some time yesterday morning, my Droid deleted the configuration for all my non-GMail accounts. Around 10:30ET, I selected the email shortcut to check my personal POP3 account, and I was greeted with the e-mail setup wizard, rather than a list of accounts. I power-cycled the phone, but the configuration didn't come back.
I re-entered all of my e-mail account configurations. My POP3 accounts work, but I found myself back in the earlier Hell of my Exchange account not updating my inbox. As before, as a total hack workaround, I set up a second Exchange mailbox (I'm also the Exchange admin), had mail from my main box copied to this secondary mailbox, then added that as a second Exchange account on the droid. Naturally, this second account works fine.
I called Verizon support, which couldn't seem to understand the problem I was having. What they did say is that I'd need to pay $44.99 for my data plan instead of the $29.99 I'm currently paying. The rep said this was required to use Exchange with the Droid, and that that's why my phone wouldn't sync. I told them three different people at the local Verizon store told me I didn't need the $44.99 plan, and how did that explain how the account had worked for ~10 days and my secondary account was still working? I got dead air. She offered to "temporarily enable the $44.99 plan" to see if that would fix the problem. Of course, it didn't.
She forwarded me to Motorola support, who sent me two PDFs: one on how to configure an Exchange account, and the second on how to check if my Exchange account supported active sync. I told them I knew how to do the former, and I knew that syncing was enabled because...I'm...the...Exchange...administrator. He also suggested I try the Touchdown app...even though Exchange support is supposed to be built in.
I then got bounced to second tier support, which did little but tell me I needed to factory-reset the phone, and if that didn't work, see about getting a replacement because "one of your free apps probably corrupted the phone." I stewed about that for about half an hour, then factory-reset the phone. Twice. Both times, after re-adding my account, I still can't sync.
I did try the free Touchdown app, and it works for e-mail, though it won't sync the calendar and contact list.
So, anyone experience anything like this? Should I see about getting another new phone, since it's ridiculous to maintain two Exchange mailboxes?
Also, does anyone have a definitive answer about which data plan is required? I have a family plan, not a business account.