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Thread: Help with hard restart

  1. Droid Newbie
    CherehWindwalker's Avatar
    Member #
    94105
    Join Date
    Jul 2010
    Posts
    1
    Phone
    HTC Droid Eris
    #1

    Exclamation Help with hard restart

    I did a hard restart on my HTC Eris and can't get through the *228 with Verizon to reprogram it. Is there a certain time that you have to call it, are they closed right now at 03:42 AM? I am sort of worried, I had all my data saved to a SD and hope I didn't destroy my phone somehow. Any advice?

    I kind of just went nuts and factory reset it because my programs were bugging out I think I got something bad and it was eating away my phone.

    Thanks!!
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  3. Droid Ninja
    JCo352's Avatar
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    Feb 2010
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    Texas
    Posts
    1,830
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    Phone
    Droid A855
    #2
    Yeah, people have had problems reactivating phones at certain times, just be patient and it will eventually work.
    FroYo
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  4. Senior Droid
    vzwtek's Avatar
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    93250
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    211
    Phone
    Enter Current Phone Model Here
    #3
    Do you have 1.5? If you have this version of the software there is a known issue with doing a hard reset from the Hboot menu. If you have 2.1, that shouldn't be the problem.

    If you are on 2.1 and have this issue, go to the dialer, dial ##778, then go to cdma settings, go to your min and mdn, and put ill all zeros, go into modem settings, and go to slot cycle, switch it from 2 to 1, then hit the menu key and hit commit modifications.

    Your phone will restart, do the ota sequence again, but this time, dial *22800, this will force it to connect to a verizon channel.

    If THAT doesnt work, try another hard reset, when it goes to activate, stop it, go to emergency dialer, dial *22800 and then option 1. (HAven't tried this with 2.1 yet) Hopefully this should cure your ails.

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