So I went to VZW with a problem, my phone kept rebooting, they didnt even ask to see the phone or anything they just asked me to verify a few things and told me I'd have a new one shipped to me. GREAT! Well I got it today and it says:
CERTIFIED "LIKE NEW" REPLACMENT PHONE!!!!
Ummm. BULL****? I had a NEW phone, it had major issues, under warranty they will replace it. REPLACE? I want a NEW phone I don't want a refurbished phone that someone has been farting all over already.
I know why they do this, it isn't cost effective to give everyone with a problem a new phone when they can just fix and reissue a broken one, hence why I must send my phone back. It's not that they couldn't give everyone new phones, it would just cost more money and thus making the profits slimmer and make then Wall Street money masters ANGRYYYYYY.
So. Am I just being a baby? It pisses me off you never hear about this until you go to actually do it, I'm sure its in the fine print somewhere that I "signed" when I got the phone, but I can't decide if it's worth the fight....