Hey guys, I need some help / advice.
I just switched to verizon, bought a phone from wirefly.com, got the phone activated and everything... all good.
When I get it, I find out that I'm in an extended service area. I called them to make sure I wouldn't be roaming or anything, and I still had access to X1.. wished it was 3G, but whatever I can deal.
The *big* problem is, when people try to call us (we bought two lines, both moto droids) 70% of the time it goes straight to voicemail. We've been testing this out daily, and sometimes it goes straight to voicemail, sometimes we get a U.S. Cellular error. The errors are usually something like "This number is no longer in service" or "Cannot complete your number as dialed" (we always use the same phonebook entry.)
One time I even got "Your service is not authorized to call this number"
I've tried everything under the sun with verizon tech support, and they want me to drive an hour away to the nearest verizon support center to have them test my phone.
BUT... First of all, the center is in a verizon 3G area, so I don't have any idea how they can test my phone.
Secondly, what are the chances of BOTH phones being messed up?
Thirdly, Why would the phone hardware cause me to get U.S. Cellular errors?
I would have just canceled my service and taken the phone back by now, but wirefly has some crap where if you cancel your verizon service (even for free in the first 30 days) you have to pay them $300 per phone... ><
Any help or advice? I'm really in a pickle... ><