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Thread: Cannot Properly Reassign Phone Button

  1. Droid Ninja
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    #21
    I can relate to what you are saying, you are frustrated with the device, the problem is the manufacturer didn't design it just for you. If at least half of the market was concerned and complaining about these features, they would implement the changes in their next design.

    It might be nice to have a dedicated button to swap back and forth, but it doesn't impede my ability to function with the phone nor does it seem to be a factor for most people who purchase this phone. I don't want to sound like a broken record, but you were aware of the design to start with.

    Did you consider they designed it that way on purpose?

    I think a major part of this design, and this is just circumspect on my own part, is to prevent people from attempting to access these feature while driving.

    I'm not being a fanboy or an iPhone hater, I just think the phone was designed exactly how they wanted it to be and if they find consumers aren't happy with it on a majority basis, they will make a change in the future.

    Complaining to us isn't going to change what they did. You need to address your concerns to the proper people.

    I would suggest getting some sort of petition together to forward to the company stating your point of view and explaining to them why you think it was bad design.

    You can't justly say to us, "Hey these are major design flaws". The phone was shipped how they designed it, so this must be the way they intended for it to work. If that wasn't their ultimate intent, they were obviously pleased enough with it to let it go to market.

    As with any major purchase I researched the product and was aware of it's features. The list of short comings was small because I bought it so early on, but I was prepared and aware of the major problems and I chose to purchase the Droid in spite of these short comings because I was okay with that trade off. If this was a dealer breaker you should have more thoroughly considered your options.

    I do see you did take some time to weigh pros and cons with Palm and you decided those features were too much of a draw back to go with that company/phone, so why now are you upset because of the decision you've made to get the features you obviously valued more at the loss of other features? Maybe the smaller screen really is more important for the physical key than a bigger screen with no physical key?

    I have no solutions to your 'problems' with a hard key set because I've never found these to be a major problem to begin with, but I hope there is some solution you can come to that will help you out. Whether that be an app or to exchange the phone for another device.

    On a side note: it's very interesting to me that on their website, Motorola lists the calling features as the last set of features.

    (1) The ringer goes to vibrate without telling me.
    (2) It's night time and it's difficult to get back to the phone application because there isn't really a hot button to say "Yo!!! Droid!!! It's night time and my face isn't blocking the light sensor!"
    (3) I will frequently find that the phone doesn't really hang up. The call will still linger and I'll notice 5 minutes later that the call is still connected.


    I've personally never experienced any of these problems, have you considered you might have a defective device to start with?

    It just seems like you have a mixed bag of things going on here.

    By chance have you rooted your phone? If so are you running a custom ROM? If that is the case, maybe removing the ROM and root might help address those issues. If you haven't done so, possibly return the device to the store, explain the problem and maybe you can get another one.

    I've read your post and your response and you've had some positive responses on how the phone works, but that isn't good enough and you want to continue to be upset about the design... it really just seems like you want to *****, just to *****.
    I had a nice signature, but the mean ate it.
  2. Droid
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    #22
    Quote Originally Posted by pyro6128 View Post
    In regards to the hands free voice dialing, if youre not using a bluetooth headset how are you planning on making calls completely hands free.
    I have a wired headset. Unfortunately I find that even with a hifi headset the voice dialing app does a horrific job of finding the right contact and, when it does, refuses to dial and gives me all the options of the phones listed.

    Someone stated above that its easy if you just hold the search button and tell it what you want it to do. I don't think there is a phone out there that will allow you to dial someones number simply by speaking without using a bluetooth headset or having to touch the phone in some way.
    iPhone is one example of several phones. Hold down the home button and then you hear a beep. Speak "Call Mike Smith at home" and the phone repeats it to you as it understands and dials out. Poetry in motion.

    Also, in regards to the voice dialing, maybe you should try enunciating a little a bit. I'm not trying to be facetious at all mind, I just know that sometimes if I done enunciate very clearly, it won't necessarily do the right thing, but if I'm deliberate and clear, it'll call the right number every time. In fact i just did it while writing this to double check.
    No offense taken and great suggestion. The HUGE PITA is that the phone doesn't repeat what it thinks you said so you know how it's interpreting certain spellings, e.g. Lechter (lech-ter or lek-ter) and too many times I'll get numbers instead of a listing or nothing at all as if the voice app is delayed. What I tried to do is reassign that worthless side camera button. The only app that says it does this does do it but there is a significant delay and this doesn't really work.

    With the light sensor issue, I'm pretty sure its actually a proximity sensor. The light sensor just adjusts screen brightness. The proximity sensor detects if your face is close to the phone. If it is it assumes youre in a call and shuts the screen off. Darkness should have nothing to do with it. I can have my phone in complete can't-see-your-hand-in-front-of-your-face-darkness and if I press the power button it comes on instantly. If yours isn't, that could mean you have a defective unit, which is totally possible.
    I think the sensor is based on light. When I'm in the dark and pull the phone away from my face, e.g. at night inside a restaurant or in a cab, the phone won't turn on immediately. The iPhone had similar issues and it's understandable. The problem is that the iPhone had a button which said "turn me on now" while I'm finding the Droid doesn't react right and the only button I'm trying to press that works eventually is the top one.

    Also, your calls shouldn't be staying on after the call has ended. Unless the person at the other end remains on the phone, once they hang up the call ends. So if you havent pressed end, but the other person ended the call, it should still end. Unless you are unknowingly leaving a voice-mail or something.
    Yes, you're right here. Sometimes the end call hit doesn't register or I've hit the wrong button trying to do it (I frequently hit the bottom four super sensitive not raised buttons on the bottom and that sends the phone elsewhere.)

    Aside from your issues with not having a dedicated phone button, which would be nice I'll admit, it sounds like most of your problems probably come from a defective unit. I would exchange it and see how it goes, if not then you might just need a new phone. But to imply that only people who play games and don't really do anything else find the phone easy to deal with is just foolish and ignorant at best.
    I don't think the unit is defective. I have strange bugs that many others are reporting as well. Regarding the fanboys comments... it was to make a point. All I'm saying is that their inability to accept the fact that this was a very, very poor oversight and insisting that it isn't because "it works for other people" is a poor excuse. They have no business criticizing me here for something that has been an obvious part of any phone. It's just a marvel that Motorola seems to have a horrible testing department with no feedback. Did anyone at all use the camera, the keyboard and the phone functions or did they just shove it out the door as quickly as possible? The keyboard and camera I can understand compromise but the phone functions on a phone? Very poor. As someone else said, old windows mobile phones had these issues but that was many years ago....

    I'll hopefully make progress on the reassinging the camera button and remain hopeful that Google will finally fix this (reassign/remap all buttons) as well as the log bug and numerous others that have lingered for too long.

    MANY thanks on your post.
  3. Droid Ninja
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    #23
    Quote Originally Posted by hinky View Post
    I think the sensor is based on light. When I'm in the dark and pull the phone away from my face, e.g. at night inside a restaurant or in a cab, the phone won't turn on immediately. The iPhone had similar issues and it's understandable. The problem is that the iPhone had a button which said "turn me on now" while I'm finding the Droid doesn't react right and the only button I'm trying to press that works eventually is the top one.
    The sensor on the front is proximity based. There is a light sensor in the camera, they work together to determine certain functions. IE: When to turn on the screen and to what brightness.
    I had a nice signature, but the mean ate it.
  4. Master Droid
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    #24
    Check out Voice Dialer HF in the market. It initiates itself with a press of the camera button, and talks back to you in order to let you confirm what you said before it dials for you.
  5. Droid
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    #25
    Quote Originally Posted by nerdbox08 View Post
    I can relate to what you are saying, you are frustrated with the device, the problem is the manufacturer didn't design it just for you. If at least half of the market was concerned and complaining about these features, they would implement the changes in their next design.
    At least half the market has noticed that this was dumb omission. In at least half the reviews if not more this is mentioned. Go to the Motorola forums and you'll see the complaints too. Just because sheep will accept their fate doesn't mean I have to go away happily. It's a phone. It's supposed to be able to pull up the phone easily. When 90+% of phones can do this but your super advanced Droid doesn't, that's a problem. I'm determined to find a solution and am dumbfounded it's this difficult. How about trying to sync this phone with Outlook? Jeeez...

    It might be nice to have a dedicated button to swap back and forth, but it doesn't impede my ability to function with the phone nor does it seem to be a factor for most people who purchase this phone. I don't want to sound like a broken record, but you were aware of the design to start with.
    Swapping calls is a feature. Launching the phone application to start a call is the most basic function of a phone. I had no idea there was no button nor that you couldn't assign a button. Virtually every phone I had made this process easy.

    Did you consider they designed it that way on purpose? I think a major part of this design, and this is just circumspect on my own part, is to prevent people from attempting to access these feature while driving.
    To the first question, no, especially not sober. To the second question, not a chance. You're kidding right? People will dial when in the car, they will just look at their phones and do it.

    I'm not being a fanboy or an iPhone hater, I just think the phone was designed exactly how they wanted it to be and if they find consumers aren't happy with it on a majority basis, they will make a change in the future.
    In big companies, 3 things usually happen that explain this kind of mindless nincompoopery:

    (1) Some incompetent idiot(s) is in charge of a department which he should not be. He's been at the company too long, the company is afraid to fire him lest he file a discrimination lawsuit, etc. Regardless, he's an incompetent who is paying attention to the wrong things. It's possible Moto has plenty of people who can create cool flip Razors but haven't much of an R&D department when it comes to smartphones.

    (2) They rushed the phone to market and never adequately used a test group to determine the viability of phone use. Combined with number 1, this provides some explanation.

    (3) Greed. Like many companies, they will design a phone with a minor flaw that will annoy consumers enough but not make the product completely unusable so that they will feel compelled to buy a second phone they really never needed to buy if the company was honest in bringing its products to market in the first place.

    Complaining to us isn't going to change what they did. You need to address your concerns to the proper people. I would suggest getting some sort of petition together to forward to the company stating your point of view and explaining to them why you think it was bad design.
    My 9 year old niece understands why this was a serious design defect. If this needs explanation, then people at Motorola need to be fired. You're kidding about the petition, right? Maybe we can organize a group of people to picket at Motorola... and what's that going to get us? "Yes, you were right... you can buy a new phone at full retail price in 4 months."

    You can't justly say to us, "Hey these are major design flaws". The phone was shipped how they designed it, so this must be the way they intended for it to work. If that wasn't their ultimate intent, they were obviously pleased enough with it to let it go to market.
    I can say whatever I want. This is a huge goof. If they intended the phone to work this way then they might as well bend over and let HTC give them what's comin' to them.

    As with any major purchase I researched the product and was aware of it's features. The list of short comings was small because I bought it so early on, but I was prepared and aware of the major problems and I chose to purchase the Droid in spite of these short comings because I was okay with that trade off. If this was a dealer breaker you should have more thoroughly considered your options.
    You're a genius and a seer. I usually don't research what is so obvious it doesn't usually need to be researched. But that's not the issue. I have to be on the Verizon network and this is the ONLY phone (except for the Palm, which will be done by 2011) which has a touchscreen and hardware keyboard. When Blackberry comes out with theirs, if Android can't be adequately bug fixed and made reliable so that apps don't quit, I'm going back to that camp. Blackberry phones are rock solid, work very well as phones, don't suffer nearly as many crashes, etc.

    I do see you did take some time to weigh pros and cons with Palm and you decided those features were too much of a draw back to go with that company/phone, so why now are you upset because of the decision you've made to get the features you obviously valued more at the loss of other features? Maybe the smaller screen really is more important for the physical key than a bigger screen with no physical key?
    The big issue with Palm is that it won't be around in 2011. Cash and burn, baby...

    I have no solutions to your 'problems' with a hard key set because I've never found these to be a major problem to begin with, but I hope there is some solution you can come to that will help you out. Whether that be an app or to exchange the phone for another device.
    I've never found a phone that I couldn't reassign at least ONE of the keys on the phone to some function in the phone. In 2010, Moto made it so that NONE of the keys are assignable. And how stupid is it that holding a keyboard key doesn't even work.... no... it's a two handed press of the search button and a hard key on the keyboard. It's like Motorola is designing phones for the very first time. Rather embarrassing if you ask me and HTC will clean their clock.

    I've personally never experienced any of these problems, have you considered you might have a defective device to start with?
    No. It seems that numerous other people have this problem. Look in the Motorola Forums: https://supportforums.motorola.com/message/84476#84476

    The other items are also not just I having problems. A dedicated phone button - or the ability to just assign a button - solves this problem.

    I've read your post and your response and you've had some positive responses on how the phone works, but that isn't good enough and you want to continue to be upset about the design... it really just seems like you want to *****, just to *****.
    No... I'm just #$@#$ing ticked off that the most basic thing I want the phone to do - act like a phone - can't be done easily. The keyboard sucks but I've found way to make it work. They will have to redesign but it is a keyboard. The battery life is extremely poor and nowhere near advertised time but I've been trying to extend it. OK... it isn't perfect and nothing will be. But if I buy a phone, these things should work like a phone. I'm doing my best and just @#$#ing frustrated that things don't work.

    Want some more? There is no way on earth that Outlook is synching properly with my Motorola Droid. You can tell me all day and all night that it works for you. I've been in touch with the Companion Link people here and backup people here who realize that, as of right now, many of us have Outlook databases that are just not synching properly. There is a space here, character there - whatever. Other phones work seamlessly, this one didn't work after screwing with it for 2 days. The only result was to remove all my important data and, with great reluctance, export a data file and import the contacts into gmail. That is the only thing that worked. I'm not the only one.

    It's time to accept that the Motorola Droid represents a good phone in some respects and horrific planning and design by Motorola. As I said, HTC will clean Motorola's clock. They know how to make phones and much better than Moto. And they have Outlook sync as standard for their phone. Name me another smartphone that doesn't. Motorola was fortunate to be one of the first releasing the Android OS on Verizon. Their utter inexperience shows.
    Last edited by hinky; 02-24-2010 at 11:10 PM.
  6. Droid
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    #26
    Quote Originally Posted by rjax View Post
    Check out Voice Dialer HF in the market. It initiates itself with a press of the camera button, and talks back to you in order to let you confirm what you said before it dials for you.
    Thanks much - the problem is that this uses the "button shortcut" app that is screwing up voice dialer for me. Others have reported problems with it. Probably the Droid OS that isn't fully allowing this, not sure.

    On the bright side, after reading the description of this app, it is everything that voice dialing should have been. Amazing how a small company accomplishes that which evaded the engineers the second go round of this phone OS...
  7. Droid
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    #27
    AND THE SOLUTION, AT LEAST FOR HANDS FREE VOICE DIALING

    One of you said this and I disregarded it. If you hold down the search button, you can speak a command. I thought it was just going to search the web as it usually did. But when I said "call mike smith on mobile" - the call went through LIGHTNING QUICK. WOW. It was AWESOME.

    THIS is what frustrates the @#$$ing heck out of me. I have wasted numerous hours of time dealing with the utter incompetence of those at Motorola/Google who brought this phone to market. There is a provided "Voice Dialer" app which is supposed to be for voice dialing. IT SUCKS. It's rarely accurate and the "voice dialer" can't even dial the phone!!!!! Are you kidding me???

    So now someone here tells me about the google voice activated search. For reasons I cannot explain, not only does it SEARCH, but if it hits your contact dead on, it WILL not only find the right contact and better than the voice dialer but it will also DIAL THE PHONE. Seriously... did anyone at Motorola bother even checking out how these common features work.

    Thanks to whomever made this suggestion. I don't need to spend the $4 on Voice Dialer HF right now and I can delete the less than worthless "Voice Dialer" from the home screen....
  8. Master Droid
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    #28
    Yeah, long press on search button is all I ever use, so I'd only read about Voice Dialer HF, not used it.

    Anyway, here's a really ghetto workaround for hanging up with the camera button: Download the app Airplane Switch from the market and assign that app to the camera button with your hated Button Shortcuts app. Then when you want to hang up, long press the camera button once to disconnect, then make sure to long press a second time to re-enable 3g.
  9. Droid Ninja
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    #29
    Quote Originally Posted by hinky View Post
    AND THE SOLUTION, AT LEAST FOR HANDS FREE VOICE DIALING

    One of you said this and I disregarded it. If you hold down the search button, you can speak a command. I thought it was just going to search the web as it usually did. But when I said "call mike smith on mobile" - the call went through LIGHTNING QUICK. WOW. It was AWESOME.

    THIS is what frustrates the @#$$ing heck out of me. I have wasted numerous hours of time dealing with the utter incompetence of those at Motorola/Google who brought this phone to market. There is a provided "Voice Dialer" app which is supposed to be for voice dialing. IT SUCKS. It's rarely accurate and the "voice dialer" can't even dial the phone!!!!! Are you kidding me???

    So now someone here tells me about the google voice activated search. For reasons I cannot explain, not only does it SEARCH, but if it hits your contact dead on, it WILL not only find the right contact and better than the voice dialer but it will also DIAL THE PHONE. Seriously... did anyone at Motorola bother even checking out how these common features work.

    Thanks to whomever made this suggestion. I don't need to spend the $4 on Voice Dialer HF right now and I can delete the less than worthless "Voice Dialer" from the home screen....
    Quote Originally Posted by 640k
    there are several approaches to this, but both voice dialing approaches require you to look at the phone (long-press search button, vs. vd app). ...

    ...when using VD or the search button, try saying, CALL (name) MOBILE. it should dial the number as soon as it recognizes your command. the search button works for lots of things, including navigation...
    i guess i didn't make it very clear in my post. VD sucks and I tell people to just not use it. the best part about the voice activated search (long press) is the Google search. my wife, who was 6mo pregnanet when she got the phone, discovered just how much she loved the phone when she was craving pizza for lunch.

    she long-pressed the search button, said "donato's pizza" and it brought up the nearest pizza, with a button to direct dial and another button with directions. she was incredibly impressed and has used the phone heavily since.

    the problem with the google experience phone is you have to get out of your "comfort zone" of whatever phone you were in before, especially if you had a smartphone. the google experience really can make your life easier.
  10. Super Mod/News Team
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    #30
    Quote Originally Posted by hinky View Post
    Quote Originally Posted by 640k View Post
    not sure why reassigning buttons and getting unexpected results is a fault of Moto. if you go through the normal procedures, everything works properly, right? sounds to me like the button reassigning app doesn't do its job very well.
    It's Moto's fault that they were idiot enough to NOT include a phone button ON A PHONE!!!!

    Yes, I can search all different ways. I can take a wickedly poor camera shot and have a dedicated button for that. I can have a home button that holding it down is the multitasking (better assigned to the menu button) but it doesn't aut launch voice dialing or the phone application.

    No, none of these. In order to use the phone I have to turn on the phone from the top, hit the home screen button, make sure that I've used at least TWO of my few spaces (not condensed enough) to include both the phone app and voice dialing, press those buttons, and then make a menu selection if I use voice dialing as to which entry (if it popped up) works. Genius.

    On the iPHone (or many) you hit the main button or phone button to get to the PHONE screen when in a call or to voice dial. I have NO WAY to hang up a call easily and properly, except to hope that for some idiotic reason I have to drag down the notifications bar to see a phone message to choose that message to launch the phone app. For voice dialing it's hold the home button and voice dialing launches (genius... right?) and you speak the input and then the phone will repeat it as it does what you want so you know how the phone wants your contact spoken. In addition, if I say "call so and so on mobile" it does that. It doesn't give me all the choices for a contact. It is the worst implentation of voice dialing I have seen since the 20th century. And it also takes FOREVER for voice dial to figure out what you're saying to the point where you wonder if what you spoke even registered (no input indicator like on google voice search.)

    Seriously... the person who designed the phone should be fired without a pension. I can't imagine much stupider than this. I love the phone because it does more than my iPhone but there was no reason to design this phone so poorly that I'm trying to find apps to just get the phone part to work efficiently as a phone should.

    I agree, I posted earlier that I wish someone would make an app to make one of the hard keys a phone button
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