My wife and I really need your help! Her ex-husband who beat her when they were married has now found a way to reach out and abuse both her and I ten years after they’ve been divorced. I supported his children while he “went to school to better himself” for 8 years. He has finally gotten a good job and now is insanely angry that he finally has to pay the child support that he should have been paying all along.
About a year and a half ago, he began hacking our home computers. At that time we had no clue it was him and were very terrorized when he started leaving word documents up on my wife’s computer saying things like [expletive] you’d better get out of town if you know what’s good for you.” And “You’re nothing but a [expletive]!”
He then started uninstalling software, deleting files and being a general nuisance on both of our computers. I am a computer tech and own a small computer repair business in a small town, so I’m pretty savvy about viruses and such, but how he’s been doing what he’s doing, getting past every anti-virus and firewall I try, has been completely unnerving!
We began to be certain it was him when he changed my wife’s background to a Nebraska Cornhuskers one, and changed the password on my computer and left the password hint ‘football’. When I guessed “Huskers” it got me right in. Her ex has always been a huge huskers fan. There are also other things he’s said in documents that he’s left on my computer that leaves no doubt that its him, but thumbing his nose at us daring us to try and prove it in a court of law.
Now, he has widened his circle and has begun attacking our Android phones he started a few weeks back by just going in and randomly un-installing apps. But then I think he moved on to somehow jacking with the sim card to the point that the phone would quit recognizing that it had one in it. I went through 4 Motorola Razr phones in a month with the same issue. Each time Verizon would warranty. When they finally upgraded me to a Razr HD, the sim card problem stopped, but the app uninstalling on both my wife’s and my phone continued. I then broke the charging port on the HD, and the insurance company didn’t have any of them in stock, so they sent me a Samsung Galaxy S3 instead. The sim problems returned immediately, but in general I could reboot and the phone would work fine for a while until he snuck back in and messed with it again. Then I broke the charge port on it (I know I’ve been tough on phones lately…. The good thing being that I’ve learned how to solder a charge port to these tiny motherboards!! ) and so, my wife was due an upgrade, so she got a new Galaxy Note 2, and I got her hand-me-down Razr M. This was 2 days ago. Within 12 hours, he was in her new phone deleting apps, and in my freshly factory reset Razr M doing likewise. But late yesterday he must have learned a new trick, because he started putting a swipe password pattern on the phone to where my only recourse was to hard reset the phone. Then he started putting passwords that required trying to get them, then, each time I reset the phone. He puts one or the other back on… usually within 15-30 minutes of my resetting the phone. Late this afternoon I received a part that I needed to get my S3 fixed, and moved the sim card over to it. Within 15 minutes of me getting it working and then setting it down to do other things, he had it password protected to where I had to hard reset it!! All told I’ve done about 8 hard resets in the last 24 hours. I’ve even gotten to the point that I ‘skip’ past the setup wizard just so I’m not putting any accounts on the phone, and he’s still accessing it with ease.
Over the last couple of weeks he’s used nearly a gig of my data on “app uninstalling” and I’ve had Verizon completely unregister my Verizon online. My wife and I have both changed our Gmail passwords, but I’m pretty sure that he is getting in and remote controlling these phones some other way. It doesn’t seem to matter whether we’re on Verizon’s network or on our home WiFi.
Help! Verizon talks to me like I should go to my basement and wrap my head with tinfoil! They claim there’s no way this is happening, and that they have no ‘department’ to which I can be referred to help me with this. This guy seems to have nothing better to do all day long (he’s a nursing home asst admin) than to mess with our phones constantly! Can anyone here tell us how he’s doing this, how to stop him, or better yet how to catch him and get him some new friends behind bars??
Thanks in advance for all of your help!!