I just had to relate this . . . within the last couple of days I realized that I was having severe problems hearing the callers on my droid. I checked and re-checked every setting option I could find on the phone - nothing helped. I spent a couple of hours on this website checking to see if any of you folks were having the same issue - nothing! I finally decided that I would have to stop in to Verizon and either see if there was a way to turn the volume up or turn in the phone. That's when I noticed it. So, let me remind folks that when you place one of those plastic display protection sheets on your droid DO NOT cover the earpiece! Everything works just fine now.