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Thread: Problem with picture messaging

  1. Junior Droid
    SteveL408's Avatar
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    #1

    Problem with picture messaging

    I'm new to this forum and I'm having a problem that's driving me nuts. I've searched and can't find anything on this issue so here goes. If I've missed pertinent, existing threads then someone please point me in the right direction.

    My wife and I each have a Samsung Galaxy Nexus through Verizon. They're both running the latest software, which with Verizon is 4.1.1. We both use Handcent SMS for text/picture messaging. This app has always worked great for both of us until recently. When I send a picture message to my wife's phone, the pictures have started coming through in black and white. I have no idea what's going on. I've uninstalled Handcent and reinstalled it. I've deleted the cache/data for Handcent, deleted all existing conversations, set it as the default app, disabled anything to do with converting an SMS message to MMS and rebooted the phone. Handcent is up to date on both phones. I can't think of anything else to try. If I send a picture message to my sister (latest RAZR on Alltel) she gets it correctly. If she sends a pic to my wife then it works correctly. However, I don't seem to be getting any picture messages at all on my phone. It seems my phone is the culprit here. Any suggestions?

    ETA: My phone seems to work Ok if I use the stock messaging app, but I prefer to keep using Handcent.
    Last edited by SteveL408; 12-13-2012 at 09:34 PM.
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    #2

    Re: Problem with picture messaging

    Hello.. Welcome to the forum.. Do you have any setting for amount of MMS max.. I've seen that scenario before but on stock messaging.. Where the person won't get them after you reach that number..

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  3. Junior Droid
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    #3
    Hello and thanks for the welcome.

    There is a setting in the 'Send Message Settings' for 'Maximum MMS Size' and it's set at the default setting of 1M.
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    #4
    This is very odd..... The part of sending pics to her phone in black and white is truly something I have never heard of.... Have tried shutting the phone down pulling the SIM card (I know it probably doesn't have one I just can't remember 100%.) letting it sit for a few minutes and putting it back together then power it back up.... I am thinking you have some sort of permissions error of some sort with Handcent.....

    Also on device delete ANY folders that handcent put there uninstall it again.... restart the phone then re install....
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    #5

    Re: Problem with picture messaging

    I just downloaded Handcent on my Nexus to see if I could find something .. Ok under application settings it has multimedia message limit 30.. That is what I was thinking if you went over it or something.. Hmmm

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  6. Junior Droid
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    #6

    Re: Problem with picture messaging

    The multimedia message limit is grayed out on my phone so I can't change it. I'll explore that and see if I can't figure out why it's grayed out.

    Later when I have time I'll try deleting/uninstalling everything to do with Handcent as suggested above and shut down, reboot, and reinstall and see what happens.

    I've been wondering if I got some kind of glitch in an update or something. I sent an email to Handcent but I haven't heard back from them yet.

    And thank you guys for helping me out.
    Last edited by SteveL408; 12-14-2012 at 07:15 AM.
  7. Junior Droid
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    #7
    I uninstalled Handcent and deleted anything and everything in my phone I could find that had to do with Handcent. I shut off the phone and pulled the battery and sim card and let it sit for a little over five minutes. I put it all back together and tested out the stock messaging app and reset it to the default messaging app. Everything was working fine. I reinstalled Handcent and again everything seemed fine. Then I disable the stock messaging app again and a couple of test pics went through to my wife in color and now everything is back to black and white. I'm clueless.
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    #8
    My wife and I are also having this problem, we've both got the Samsung Galaxy S III on Verizon. When sending each other a picture with Handcent it comes actross as black and white and very low quality but when sent with the stock messager app it comes across just fine in color and higher quality, so I can only assume it's an issue with Handcent sending the picture and not on the receiving end. I've messed with various Handcent settings (including the max MMS file size) and nothing works. Sent Handcent an email as well but haven't received a response. Wanted to see if anyone else had any ideas or if the original poster figured out a fix?
  9. Junior Droid
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    #9

    Re: Problem with picture messaging

    Hey I'm sorry it's taken so long to get back to you. I never found a solution and we quit using Handcent . My wife was also having a problem of not getting all her messages with Handcent but she gets them with the stock messaging app. Hopefully Handcent will correct the issues before too long with an update.
  10. Droid Newbie
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    #10
    Yeah I never figured anything out either. Handcent eventually replied to my email and had me change some settings, but it didn't fix anything and they haven't replied to me since then which was four days ago. We just decided to get rid of Handcent as well and have been using Go SMS Pro which has been working good for us.

    Quote Originally Posted by SteveL408 View Post
    Hey I'm sorry it's taken so long to get back to you. I never found a solution and we quit using Handcent . My wife was also having a problem of not getting all her messages with Handcent but she gets them with the stock messaging app. Hopefully Handcent will correct the issues before too long with an update.
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