Hi, this is long and I'm sorry, but I want to know if anyone has a clue as to what's going on. I have never had this kind of problem, ever.
I have an almost 2 yr old HTC Incredible Droid, I think it was the first to come out. This is my 3rd replacement in the past year and I'm so ticked because I will not be able to get another replacement without paying a deductible Has anyone noticed that right about the time that you're eligible for an upgrade or your contract with Verizon is almost up that your phone goes bonkers? It happened with my first "smartphone", a Blackberry Storm, my husband had the same problems...Seems a bit sketchy to me. Anyway...
I bought the phone brand new in January 2011 and it worked fine until Feb 2012. That's when I noticed that my battery was draining quickly, the phone was literally hot to the touch and I once fully charged, it was almost dead within a few hours. Even if I didn't use it. I began putting it into "airplane mode" when I wasn't using it to help save the battery. It gave me a few extra hours. I barely have any apps, don't really play games or stream video very often-Fruit Ninja and Angry Birds were the only games that I had installed and I didn't play very often. So I don't get it. I loved the phone and was excited of all it's capabilities.
In Feb 2012, my "location" was showing London (I live in the US) and my web browser was defaulted to .UK sites. The stock weather app was in Celsius I took it into the store and they had no idea. I thought that maybe I had been hacked but they said it was probably a "glitch". The only new app that I had at that time was Ghost Commander, so it didn't feel right. Verizon sent me a replacement, no problem.
Just to be on the safe side, I created a new Google account when activating the account and avoided using apps that weren't well known and "safe". I do not use the phone for anything other than phone calls, email, texting, occasional internet and sometimes Google Navigator. When I'm not expecting to use it, I usually turn it off and I never let the battery drain to 0%. This was the second phone.
In March, I was talking to a friend on the phone and call quality became so bad that she just hung up. When I looked at the phone, the "phone" app was frozen. I flipped it over and removed the battery- when I did that, a screw fell out of the handset I replaced the battery and charged the phone while off. When it was fully charged, I turned it back on and it looked like it did a factory reset. I was pissed, so I went straight to Verizon- while I was there, the battery started to drain and it was hot again. In the hour that I had taken it off the charger and was standing in front of the customer service reps, it had drained down to 10%. I hadn't even activated it after the factory reset. Hmmm. So, I got another replacement. They said it was probably a software issue. Ok, whatever.
New phone arrived and wouldn't even turn on. I took it back and was ordered yet another replacement. !!!
Finally the 3rd replacement phone seemed to work. They even sent me an extended battery for it as well. It worked fine with no problems until about a week ago. I noticed that it was getting hot even when "off", so pulled the battery, powered it up and plugged it into the charger. For the past week, I've had it power off and restart for no apparent reason. For example, I will open up the web browser, begin to type whatever I was looking for and the screen would just go blank (black). I would hit the power button and it would turn back ON! I went online to see if the insurance will cover ANOTHER phone and it looks like I have to pay something like $500 deductible because I've had so many replacements within a year. Hmmm. Not worth it
Last night, I was looking something up and the phone just died. The battery was low, I got the 10% warning when I woke it up to do my Googling. So, I took it in to charge it. The light won't even come on. I tried the USB on my computer, nothing. Not even the white light I've seen others mention. I tried the various methods mentioned throughout the internet (PWR+VOL, etc..) and nothing happens. NOTHING.
Needless to say, I'm so frustrated. I do not want to continue my contract with Verizon. I've been with them for 10+ years and never had a problem, but this is just ridiculous. Not to turn this into a bashing sesh, but when I had the problems with my first replacement the store CS rep actually said that the software issues were probably due to the fact that I was "late" on paying my bill. I was, in fact, 3 days past my due date but was so peeved at the time that I was not even interested in paying anything until they gave me a phone that didn't seem to have a mind of it's own.
I have to have a phone, I have a child with a chronic, life-threatening medical condition and I want to be able to use this phone again! I also feel totally screwed, because I shouldn't have to pay what I pay to have this phone and plan and not use it. Yes, I am buying a cheap-o prepaid phone today, but I want to be able to access my info that's on this phone. I also noticed that my backup app from Verizon has not been backing up on schedule. Last night, before it died, I noticed that it hadn't been backed up for over a week. What should I do!!?? Has anyone else had this kind of thing happen??