I'll post, then I'll vent.
After months of going from store to store asking how to have my google email put on the universal mailbox, and been told repeatedly it cant be done. Through another discussion group, I saw that someone posted the solution:
go to the email icon the one that looks like a little stamp.
Set up gmail account in there and then add it to the universal in box.
Thanks, whoever you are.
Now the vent:
Verizon makes it virtually impossible to contact them by email! More trouble than it was worth. I would hope for more customer service on the customer's terms than this company provides. Very disappointing -- esp when trying to help THEM.