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Thread: Droid email stopped working - FC when I open message

  1. Senior Droid
    sudermatt's Avatar
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    #1

    Droid email stopped working - FC when I open message

    My Droid email just stopped working....the happens on both Yahoo IMAP and Exchange. I'm using the default email app (not a 3rd party).

    I can receive messages just fine. When I try to open any message, the email app force closes.

    I'm running Smoking Glass 4.0.
    I've reloaded the Nandroid Backup....no help.

    This was working perfectly earlier today....suddenly, at around 6:30 pm Pacific, it stopped working.

    Has anybody else seen their email suddenly take a dump?
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  3. Senior Droid
    tbever's Avatar
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    #2
    Quote Originally Posted by sudermatt View Post
    My Droid email just stopped working....the happens on both Yahoo IMAP and Exchange. I'm using the default email app (not a 3rd party).

    I can receive messages just fine. When I try to open any message, the email app force closes.

    I'm running Smoking Glass 4.0.
    I've reloaded the Nandroid Backup....no help.

    This was working perfectly earlier today....suddenly, at around 6:30 pm Pacific, it stopped working.

    Has anybody else seen their email suddenly take a dump?

    Yup. This fixed it for me:

    Apparently removing the account doesn't necessarily remove all the data associated with it. Following the procedure from the link below worked:

    https://supportforums.motorola.com/thread/16336


    Go to Home>Settings>Applications>Manage Applications

    Click the Menu button and select "Filter"

    Select "Running"

    Scroll down to the "Email" application. Select "Clear Data"

    (This is effectively the same thing as deleting the account and starting over, however when I tried to delete/recreate the account using the UI, it didn't work. After deleting the information through the Application Manager, it appears that my email is working now.)
    The Eagle has Landed
  4. Senior Droid
    sudermatt's Avatar
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    Join Date
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    #3
    Quote Originally Posted by tbever View Post
    Quote Originally Posted by sudermatt View Post
    My Droid email just stopped working....the happens on both Yahoo IMAP and Exchange. I'm using the default email app (not a 3rd party).

    I can receive messages just fine. When I try to open any message, the email app force closes.

    I'm running Smoking Glass 4.0.
    I've reloaded the Nandroid Backup....no help.

    This was working perfectly earlier today....suddenly, at around 6:30 pm Pacific, it stopped working.

    Has anybody else seen their email suddenly take a dump?

    Yup. This fixed it for me:

    Apparently removing the account doesn't necessarily remove all the data associated with it. Following the procedure from the link below worked:

    https://supportforums.motorola.com/thread/16336


    Go to Home>Settings>Applications>Manage Applications

    Click the Menu button and select "Filter"

    Select "Running"

    Scroll down to the "Email" application. Select "Clear Data"

    (This is effectively the same thing as deleting the account and starting over, however when I tried to delete/recreate the account using the UI, it didn't work. After deleting the information through the Application Manager, it appears that my email is working now.)
    That did it....thanks
  5. Junior Droid
    finprof's Avatar
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    Motorola Droid
    #4
    Thanks, it worked! Now can I call tech support back and tell them never mind on the new phone they're sending?

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