Worst phone/worst customer service
1-google bar freezes constantly
2-browser screen freezes white
3-on 2 occassions phone rang but screen was completely black and couldn't see caller/answer phone. Phone shut itself off I guess and when back to normal, no missed calls were listed
4-while talking on phone, cheek hit screen and put call on speaker but the number 4 was lit up on dialpad as if I was pressing it...couldn't hang up/get off speaker until I told person on other end of line to hang up
5-most consistent problem is google bar only lighting up on bottom half and when typing, only the bottom half of letters are visible and when hitting the magnifying glass icon...nothing and can't erase or backspace..this happens sporadically but at least 5-7 times a week
I bought my moto droid dec 2 and had couple of issues with it the first few weeks. SD card problem and ringer volume problem. Went to store...told me to take out battery..blah blah....fixed. Couple days later, more problems including frozen screen, frozen google task bar and frozen browser screen. They RUDELY replaced my phone on Dec 28 and told me I was THE FIRST and ONLY customer to ever have a problem like this. Ok..since then I have called verizon about 8-10 times and been to 3 seperate verizon stores and a total of 7 visits. I made sure to immediately race to the nearest store whenever I had an issue with my phone so they could physically see the problem and know that I wasn't lying. Again...frozen screen stuff and whatnot. Solutions included taking out battery and restarting phone, uninstalling advanced task killer and a soft reset that they performed at the verizon store. I was told that although they could see my issues, once they restarted my phone and could not duplicate the issue then there was nothing they could do. Problems did not go away and yesterday phone was replaced again at 2:30 pm. 8 hours later I experienced half lit up google bar and I shut phone off. This morning I had frozen google bar so I called AGAIN and then raced to the store with the issue visible to the verizon employee and they told me my only options were getting ANOTHER moto droid or giving me a different phone, but with no credit for the $330 I paid for this piece of garbage and to boot, I would have to pay $70 for a battery for whatever phone I chose since new phones don't come with batteries??!! HELP!! I am at the end of my rope and sincerely about to cancel my contract and switch to another carrier....any advice???