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Thread: Update does not install

  1. Droid
    SeeEss's Avatar
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    #1

    Question Update does not install

    I have been notified 4 different times that the update is available. When I click okay to re-boot, nothing happens. What am I doing wrong?
  2. Developer Relations
    JSM9872's Avatar
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    #2
    Is your device rooted? And if so have you deleted or froze any of the bloat apps that came on it?
  3. Droid
    SeeEss's Avatar
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    #3
    Oh, sorry. No, the phone is not rooted. It is stock, just as when I bought it except that I have added some apps from the app store.
  4. Developer Relations
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    #4
    Yeah those shouldn't effect the update at all. That is strange though. Have you tried rebooting your phone and then trying it again?
  5. Droid
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    #5
    Yes, after I re-boot, the link is gone to upgrade the system. Is there a way to access the link other than having it appear on its own?
  6. Developer Relations
    JSM9872's Avatar
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    #6
    Well assuming it works the same on your phone as the Moto devices I have owned try this:

    Go into Settings > About phone > System updates > then once in there "Check for Updates" - The wording may not be exact but should be close to that.

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