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Thread: Connecting Droid to computer

  1. Junior Droid
    sherwizzle's Avatar
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    #1

    Connecting Droid to computer

    I am a new droid user and I've run into a problem. I can't seem to get the phone to connect to my PC. I have looked online and on these forums and the suggestions people make aren't working. I have an HP pavilion dv7 computer running windows xp. When I plug in the phone though the USB port my computer says its found new hardware and tries to find drivers for the device but cannot locate any (including the internet). When I go to My Computer the phone comes up as a removable disk. When I click on the device it says "please insert a disk into the removable disk". Here's what I've tried so far:

    1. Mounting the SD card.
    2. Removing the SD card and then re-inserting it
    3. USB debugging

    4. Restarting my computer
    5. Testing various USB ports (all work with various other devices)

    Please help me. I really can't figure this out and I'm getting impatient with this phone. I really love the phone but this is a real pain.

    Thanks
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  3. Droid Sensei
    KZIWarrior's Avatar
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    #2
    Do you have a wireless network?
    [HowTo] Wifi Mount your DROID

    Sorry, I'm running Win7 and it found the device the first time I connected (of course after I mounted the USB).

    Oh, and welcome to the club.
    Last edited by KZIWarrior; 01-23-2010 at 02:37 PM.
    You are right to be wary. There is much bullcrap. Be wary of me too, because I may be wrong. Make up your own mind after you evaluate all the evidence and the logic. - Mark Rippetoe
  4. Junior Droid
    sherwizzle's Avatar
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    #3
    I don't have a WIFI connection to work with. I need to know how to get the USB sync working.
  5. Droid Sensei
    KZIWarrior's Avatar
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    #4
    Just tried it on my old Desktop (still running XP) and it connected up perfect on the first time. Are you running any security programs or anything that may be blocking it?
    You are right to be wary. There is much bullcrap. Be wary of me too, because I may be wrong. Make up your own mind after you evaluate all the evidence and the logic. - Mark Rippetoe
  6. Junior Droid
    sherwizzle's Avatar
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    #5
    I have mcafee and spybot but neither are running when I try to connect. Also I've turned off my firewall. Sometimes when I try to safely remove hardware it says the device is in use, but this doesnt happen everytime.
  7. Senior Droid
    urklegrue's Avatar
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    #6
    I have the same problem. Unfortunately, it appears to be a known issue with no easy solution. I followed some of the suggestions here Issue 4903 - android - Can't mount DROID to PC - Project Hosting on Google Code and got it to work once, then it went back to not working. Basically I have to use USBDeview to uninstall the Droid every time I need to mount it. Very annoying.
  8. Rescue Squad
    JimMariner's Avatar
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    #7
    Try this link, this program will install the correct drivers needed to access your DROID.

    http://www.motorola.com/medialink

    Hopefully sherwizzle this will help. I use this program myself.
    Lets us know how it works out for you !!!
    Where Ever you Go! There You Are !!
  9. Junior Droid
    sherwizzle's Avatar
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    #8
    Thanks for the link, I'm trying it now. It's taking a really long time to downlaod and install. I'll reply back with whether it works or not.

    As for the USB device uninstall suggestion, I've read this online in a few places. None of those places really explained how to do it, but I did try to do it myself. I went to the device manager but from there I was confused as to what to uninstall. I found the phone (I think) under portable devices A855. I uninstalled it and restarted my computer but when I plugged the phone back it it was still not syncing.
  10. Senior Droid
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    #9
    FWIW, the medialink didn't fix the issue for me.

    sherwizzle, you have to uninstall it using this utility USBDeview - Free software downloads and software reviews - CNET Download.com. After you download it, you must right click and "run as administrator" for it to actually do anything. Then right click on your Droid and Uninstall. Then plug your Droid back in, and it will reinstall it. Then it should work until the next time you unplug it.
  11. Rescue Squad
    JimMariner's Avatar
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    #10
    right click and "run as administrator"

    That may not work for her, she is running XP.

    I recommended this program because it contains all the drivers required. It is a long download. 120 megs or so. It's worth a try
    Where Ever you Go! There You Are !!
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