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Thread: New DROID just CRASHED, DIED

  1. Junior Droid
    Bo Alley's Avatar
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    #1

    Question New DROID just CRASHED, DIED

    WEll, its a little over a month old, and was working perfectly. Yesterday the screen orientiation feature started flipping back and forth a bit. Then today, the camera feature would not work until I did a power reset.

    Then just a few minutes ago (phone had been sitting on my desk) I picked it up and it would not come out of sleep mode, or turn on? Removed the battery, replaced it but still nothing.

    Lastly plugged into the charger and still nothing? I think there were a couple of times when the back (battery side) felt warm, but did not think anything of it and no unusual recharging issues...

    Oh well, back to verizon.

    Regards, Bo
  2. Junior Droid
    Bo Alley's Avatar
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    Went in to the local store and get the phone replaced and all they could do was a refurbished unit? Well, the product is just not that old, what do you think? Can I get a new unit?
    Tks
    Bo
  3. Junior Droid
    Bo Alley's Avatar
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    #3
    Went in to the local store and get the phone replaced and all they could do was a refurbished unit? Well, the product is just not that old, what do you think?

    Anyway, called and they said after the intitial 30 days (return period) any replacements are refurbished units, no exceptions.
  4. Senior Droid
    Kdubbjr's Avatar
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    #4
    I got no idea what happen to your phone. but be sure to let us know the end result.
  5. Senior Droid
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    #5
    Sorry to hear about this Bo....Did you have a ton of apps installed or just the basic ones? Just curious.
  6. Premium Member
    mth04's Avatar
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    #6
    Quote Originally Posted by Bo Alley View Post
    Went in to the local store and get the phone replaced and all they could do was a refurbished unit? Well, the product is just not that old, what do you think? Can I get a new unit?
    Tks
    Bo
    If it's under 30 days. Exchange the whole unit. If it's over 30 days. It's a refurb for you
    Sometimes , It is what it is !
  7. Droid Sensei
    SSHGuru's Avatar
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    #7
    My haptic feedback when I press the bottom buttons isnt as strong as it used to be...
  8. Master Droid
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    #8
    Bo, if its any consolation, many people consider refurbs to be superior. Reason being, they go through tons of quality checks before getting to a customers hands. That's not my opinion, it's fact.
    Good luck with your new phone.
  9. Junior Droid
    Bo Alley's Avatar
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    #9

    Update

    Thanks for the replys and yes, the 30 day rule stands fast. With regards to refurbs, I'll find out tonight but do agree, lots of QC.. Decided to have one shipped rather than getting it from the local store. Customer service was simply better on the phone.

    Late for now
    Bo
  10. Junior Droid
    Jthomas's Avatar
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    #10

    Exclamation

    This same thing just happened to me. I was using it upto 5 mins before it happened. I left it on my desk and picked it up dead. took the battery out put it back in didn't power up. When I get home I'll plug in and see what happens. other trip to VZ store.
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