This happens to me very constantly after using the headphone jack. I normally use Bluetooth stereo headset but to listen to music in my truck I run an aux cable from the headphone jack to the aux port on the truck radio deck.
The phone with not react positively if I just plug the cord (headphones) in while it is playing music it will trip the phone into mute mode. So I plug the headphones in first then start up the phone music player.
Then I noticed when I remove the headphone's I have the problem described in the discussion. Bam cannot talk to anyone on call they can hear me but I can not hear them unless in speaker mode.
I have no clue how to fix this other than restart.
Extremely annoying and is beginning to be very consistent with use of the headphone jack.
Do I return the phone? I question if it will be the same problem with a new one.
Last edited by Jackattack; 01-22-2010 at 07:21 AM.
I spent about an hour on the phone with Motorola about this issue they state they are unaware of the problem. There is a level 2 representative from Motorola that is looking into my case and I will post the results. I was very surprised; the Verizon tech said he was well aware of the issue with no solution. I asked if they would replace the phone and I was told NO. I am unfortunately over the 30-day return policy by about 6 days. So I am stuck even if I wanted to have the phone replaced, the tech said a new droid would not fix the problem that all of them seem to have the same symptoms if used the way I described.
What to do now? I guess I could go to the store in person and complain but what will that achieve. The tech already told me they wont replace it.
I told the Motorola rep that it is a hot topic in the droid community and I have heard many complaints, I am hoping to find out more information. At least get to the bottom of whether or not it is a software bug or a mechanical issue with the phone itself.
I am extremely disappointed in the issue because I use the phone a lot for music and multimedia in the truck and in the gym. The reset solution in my opinion is unacceptable.
More of you should contact Motorola on this issue maybe it will push for a solution.
I love the droid but this is terrible. The only solution I have come up with is to use Bluetooth heads set for listening to music and I donít have an answer for the truck.
I hate FM transmitters; I should be able to use the headphone jackÖ. BAH!!!
As promised here is the responds recieved from Motorola.
Thanks for reaching out to Motorola. I have reviewed your e-mail and I am ready to help.
The next step would be a master reset,Basically, what a master reset does it refreshes your whole phone settings and most likely have that issue resolved.However, you would need to back up all valuable information because the reset wipes all contents in phone.Your contacts and calendar should already be synched with gmail when you log back into your phone with your gmail email address.But, I would advise you to verify within your gmail account on a desktop.As for your applications and ringtones it's possible that you may lose them.After those trouble shooting steps if the issue still remains which I strongly doubt.You can warranty in your phone and give us a call at the number below
Thank you again for contacting Motorola Customer Care. We hope the information provided fulfilled your needs.
I had the same problem and i'm pretty sure its the headphone jack. Every time I disconnect my headphones, I make sure that sound will come out of the speaker. If it does, then the phone will work correctly. If you get no audio from the speaker after removing headphones, plug them back in and then back out again. I had the same issue with a macbook pro. The headphone jack sucks on the droid.
Everyone that has this problem please call Motorola or post on the Motorola support board so it gets on their radar.
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