I called verizon to see what was going on with my phone. My main problems are with the ear sensor, while I am on a phone conversation throughout the day, It tends push the mute button while I am on my phone and sometimes while I have the phone to my ear it dials numbers. My other problem I have been having is that sometimes when I take off the phone from my ear, the screen doesn't come back on and i cannot do anything till the other person hangs up!? I called verizon and the respresentative expected me to force the problem upon my phone but i cant do that, it happens a lot when I am on a regular phone conversation during the day. I have warranty on my phone and all I am trying to do is get a replacement phone because it is turning out to be a big problem for me. Anyone else having this issue? or has issues with verizon tech support? I don't understand how much further troubleshooting can go for when it's clearly a defected phone.