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Thread: Having trouble with outgoing email on roadrunner

  1. Junior Droid
    dave500's Avatar
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    #1

    Having trouble with outgoing email on roadrunner

    I've been using my DroidX for 2 months now. This last week, I've been having trouble sending email. They come in fine, but when I send, they just sit in the "outbox". Went to the Verizon store and the guy removed and replaced the battery to reboot and it worked. Next day same issue, so I did the battery thing and still nothing.
    Now, if I remove the roadrunner account and reinstall it, it works. Seems to happen if I send something with a large filesize, like a 2mb photo.
    Today I have removed account and reinstalled for the 4th time. It's getting old!
    Any advise is sure appreciated.
  2. Super Moderator/RS
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    #2
    I've read several post from members who use RR and they experience the same issue. Unfortunately, I do not remember the solution of if there was one.
    Forgive your enemies it messes with their minds!
  3. Master Droid
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    #3
    I have a RR pop3 account and MailDroid is the only app that works for me.
    I tried K9 and it did the same thing the stock OEM app did...nothing.
  4. Droid
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    #4
    I had to go into my email account setting and change the outgoing server setting to use the same configuration as the incoming server.......But I have not idea why....and when I switch back to using RR at home, I have to switch it back......Wish I could quit doing that.
    I going to check out MailDroid to see if that resolves this issue.
  5. Droid Ninja
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    #5
    Verify with RR support:
    I believe they only accept connections for outgoing mail if you connect from a RR IP address, not some other (Verizon, AT&T, work) IP address.

    Sent from my DROIDX using DroidForums App
  6. Droid
    Pyzon's Avatar
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    #6
    So how do we get around this to send RR email on the road ? Will MailDroid do the trick ?
  7. Master Droid
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    #7
    Quote Originally Posted by Pyzon View Post
    So how do we get around this to send RR email on the road ? Will MailDroid do the trick ?
    Yes.
    It works.
    And no, you don't have to log in from a RR account to access RR mail.

    Road Runner Web Mail gives you the ability to check your e-mail from any computer with Internet access. You can use any web browser such as Internet Explorer or Mozilla Firefox. Type in RR.com: News, Sports, Email, TV Listings, Videos - Road Runner in the address bar of the browser. Once Road Runner has loaded, click on Mail and enter your e-mail address and password.

    For more information please visit our E-mail Help Topic Page located at Road Runner Help & Member Services.

    Can I access my Road Runner e-mail when I am away from home? | Time Warner Cable | Corporate
  8. Junior Droid
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    #8
    I inquired about this outgoing mail problem with the Roadrunner tech support folks. Meanwhile, after doing a little searching through their "FAQ" section, I found this:

    To send Road Runner mail from your iPhone, iPad, or Android phone:
    1. Check your Outgoing Mail Server setting.
    2. Set the Host Name/SMTP setting to mobile-smtp.roadrunner.com.
    I tried this setting and it works. Now let's hope it is reliable. If not, perhaps the response from my inquiry will be of help.
  9. Droid
    Pyzon's Avatar
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    #9
    Thanks for that help, Dave.

    Just to clarify something though, I only seem to have sending problems when away from my home WiFi, which is probably exactly the issue we are talking about.

    Your solution regarding the mobile SMTP server will likely work no matter where you are trying to send email, and could be configured that way as a permanent solution, especially when on a n extended network, correct ? I hate having to change account settings to send a single message, because I forget to change it back when I return home to my wireless network.

    Last question, your solution will also work when using wireless tether, sending RR email from a tethered laptop, correct ? Cool......
  10. Junior Droid
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    #10
    I am extemely illiterate when it comes to this sort of technical dilema.
    These were instructions from the Roadrunner people. In addition to what I posted regarding outgoing settings, they instructed to change the outgoing port from 25 to 587.
    I have done so and it is working.
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