The we can't replicate thing must be Verizon authorized resellers. I only deal with Verizon corporate stores and never have a problem
People have posted the "can't replicate" excuse before. You are within your 30 day period so you have more leverage. You can tell them that you will just return the POS phone, and as long as you don't purchase another phone within 3 days, they can't charge you a restocking fee.
That will make them think twice about giving you a new phone. Lose the sale, or exchange the phone for a new one and keep the sale.
A gun in the hand is better than a cop on the phone.
Only the Skilled Survive
A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
Drill Sergeant Frick's Rules For Un-armed Combat.
1. Never be unarmed.
2. See Rule #1
USMC rule # 23 of gunfighting: Be polite, be professional, but have a plan to kill everyone you meet.
611 has always been the easiest meathod for me. I had my voyager replaced about 4 times because it would shut off by itself. I got tired of running around from store to store and waiting for the phone to be set up, which is something that I could have done myself. i called 611 on the last time, after being told by them that I would need to go to an actual store, and complained about the problem again. They shipped me out an env touch with no problems. I won't be going to the vz store unless i need to for now on...
FWIW, the 2.0.1 update is causing freezes in certain situations for some people (including me) that didn't happen under 2.0. If your problem is due to the 2.0.1 update, replacing the phone probably won't fix it.
For Android news, updates, links to roms and more check out http://www.tekhawk.com
And for news on my future Launcher themes once I find the time to start theming them again.
First off, I want to thank all of you for your help and input! I'm new to the forums and am very happy to find such a supportive community of Android users
The store I went to was indeed a full service VZW store...just not a very nice one, unfortunately. I did call *611 and tech support recommended that I try a hard reset first, but also made a note that if I call back after the reset and say the phone is still freezing, I would be sent a new phone. I will go ahead and do that, since I'll need to back up my data and re-download my apps with a new device anyway.
For those who have experience the same freezing issue, did you find that it was indeed the particular device causing the issue, or could it have been caused by certain apps? I try to be careful about the apps I download, and am currently researching different anti-virus apps, but who knows...
Hopefully this fixes everything since the freezing and miserable battery life kind of puts a damper on an otherwise amazing phone! (I already replaced the original battery that VZ tech support found was "draining", but second one isn't noticeably better).
I will let you all know how it works out!