I called in about a week ago and they said i couldn't do it, but i called back in today and there was no problems, she put me right on it!!! I guess it just depends who you talk to, so keep trying till you get the right person.
It's sounding like more and more people are having success than they were weeks ago.
I moved to this plan having only been a VZW for a month. It took me 3 tries and the 3rd time he just made the changes and said he has to send an email to his supervisor to approve. I checked online a few minutes ago and I now have the "talk text plus data $20 discount" on my plan. Just keep trying and you'll get someone to get it done. Saved me $20 and gave my grandpa a data package. LOL. Maybe Grandpa needs a new droid phone soon.
Well, I just called to try to get this promo for the third time and the rep I spoke with, Lewis, said it was an email only promo and is no longer available to anyone and that Verizon may decide to offer it again at some point but there was no way to tell if this would happen or when. Guess I will try back in a a while and see what happens