New Unlimited Plan from Big Red?

[Vulcan1600]

Third time trying it today. The rep did acknowledge the upgrade but indicated that I am not qualified because the rest of my lines are not due for an upgrade.

Misinformed rep. And, yes all lines will have data waiting for when they add a device on the non-data lines. I am on this new plan and 3 lines already are unlimited data and my wife and son's lines are still not smartphones, but once they do upgrade to a smartphone, no additional cost to me for data packages. This is what's nice.

Now, when you call, you might want to mention the plan that the "CMO Department is offering". Maybe that will set the wheels in motion of the VZW Rep you're speaking to.

[Mortiel]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

Sent from my SCH-I400 using DroidForums App

[Vulcan1600]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

Sent from my SCH-I400 using DroidForums App

When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

[Mortiel]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

Sent from my SCH-I400 using DroidForums App

When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

Not anymore... Its much less now. If you worked in Care you know how often everything changes. :-)

Sent from my SCH-I400 using DroidForums App

[Vulcan1600]

Officially, the Verizon smartphone promotion should be available everywhere. If you see it advertised, then you should be able to get it.

Now while I can't speak on internal policies specifically, if you call Verizon customer care, they can play with your upgrade date a little bit here our there. Ask the care agent specifically if your upgrade can be moved up. Don't expect more than a few days though. Remember that customer retention is extremely important to any business, Verizon included. They will work with you as much as they are able to to keep your business.

Sent from my SCH-I400 using DroidForums App

When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

Not anymore... Its much less now. If you worked in Care you know how often everything changes. :-)

Sent from my SCH-I400 using DroidForums App

I was there for 2-1/2 years and a senior rep. I have a lot of VZW friends in Care and BSC and they are telling me the stories. Doesn't sound like scoring calls got any easier either to get leading.

[Mortiel]

When I worked in the VZW Call Center there was pretty much a 30 day rule, so if you were within 30 days of eligibility upgrade, you were fine to offer the upgrade then.

Not anymore... Its much less now. If you worked in Care you know how often everything changes. :-)

Sent from my SCH-I400 using DroidForums App

I was there for 2-1/2 years and a senior rep. I have a lot of VZW friends in Care and BSC and they are telling me the stories. Doesn't sound like scoring calls got any easier either to get leading.

Being a CCM got harder too... Especially with what I cannot say on this place... I never understood the secrecy on certain things.

Sent from my SCH-I400 Continuum

[DJTaT2]

I just called and it worked. the service rep transfered me to the customer loyalty dept. and i now have the discount on both lines! thanks for the thread.

[Troops2990]

Well first attempt was a bust and the guy said he had no idea what i was talking about, second time around went much differently. I had to upgrade my plan to a nation wide talk and text plan since i didn't have unlimited text before. but all said and done it saved me about $25 a month and i get more minutes and unlimited text, all for 22 minutes on the phone. Thanks for this thread.

[alwayshalfway]

I called a week and a half ago because I didn't know if I could make the bill since I lost my job. The rep offered me the promo and I kept my 15% discount. The contract extension didn't affect me, and if they pull that card, it's fine because I love Verizon.

Oh, I'm in Philadelphia, PA

[johnjuan]

I can't believe it after being shot down 3 or 4 times this week, called 611 today 1st cutomer rep got error code trying to change but then i was transfered to 2nd rep with added promo and back dated to this month's billing cycle ending tomorrow Persistance don't give up!