Just make sure to work your way up to the manager, then customer service, and then the manager of customer service..
I was originally swapped a droid-1 for a storm 11 months ago..
a couple of weeks ago i was swapped a droid-2 for a droid-1 with a defective screen.
***** like a hungry school-girl and go right to the front of the line.
Just had mine replaced, D1 replacement on it's way.
My screen legitimately started selecting a lot of crap that I didn't select myself so I called, they are sending me 2day FedEx another OG Droid.
Wish they offered me something else, but I understand there's enough stock in refurbs to keep from doing that, and then again them giving away newer devices won't make sense financially.
If this next one is a POS though, I will be escalating my call.
Still using a D1, thanks to Bugless Beast!