Same thing happened to me this morning. But I told the rep that I got a text. They have a way of verifying in their campaign system that they had infact sent a customer a text about this. The rep told me to go to a Verizon corp store and show the salesperson the text message and they will upgrade me. At this point, if the tier data plan goes in effect tomorrow, I will pay the Verizon early termination and switch to Sprint and get the EVO. Like most carriers, Verizon & ATT has their own way of screwing everyone over.