DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Page 1 of 2 12 LastLast
Results 1 to 10 of 20
Like Tree11Likes

Thread: Are there Nexus quality control issues or are problems simply more scrutinized?

  1. RS Admin
    pc747's Avatar
    Member #
    18832
    Join Date
    Dec 2009
    Posts
    16,618
    Liked
    1682 times
    Phone
    moto droid
    Premium Member
    #1

    Are there Nexus quality control issues or are problems simply more scrutinized?




    I remember starting a thread here a few years ago rallying for us to get a Nexus on Verizon. Now that I have owned a few Nexus devices, I have noticed a trend of quality control issue(s) that have become an annoying pattern. I was in line waiting for the Galaxy Nexus a few years ago and finally got a Verizon Nexus in my hands only to run into a batch of issues. Some I overlooked because the dev community produced fixes (ie volume). I went through 5 Nexus devices because of radio issues being unbearable. I finally gave up and bought an HTC Rezound (much better radios) but ended buying the Galaxy Nexus again.

    As much as I loved my Galaxy Nexus, it was frustrating to see my signal drop constantly; I even swore off Samsung because of the radios only to buy a Note 2 which has been solid for me in every category. Still, even though I was disappointed in the Galaxy Nexus, I was more on the side of blaming Verizon and Samsung than Google so when I had the chance to get a Nexus 7, I jumped on it only to find out it had sleep of death and charging issues (charging issues was from the battery cable not being plugged in and sleep of death from powering off the device while still plugged into the computer).

    We go to the Nexus 7 2013 and there are issues with the multitouch panel. Here we are with the Nexus 5 and I was so excited about it that I put in my order through Google via play store on day 1. If it was not for my gut telling me to cancel and make sure the first batch on Nexus 5s do not turn out to be plagued with issues I would have my Nexus 5 now. My eyes have been glued on various forums waiting to see every one say "this is the best Nexus ever I have no issues", sadly I saw issues (Nexus 5: Common Problems Users Have and How to Fix Them | Digital Trends) that ranged from dead pixels, vibration motor, and low speaker volume and on XDA a member believed the issue to be a result of glue. (How to Fix the Low Speaker Volume on Your Google Nexus 5 ? xda-developers)

    So this brings me to the title question: Because the Nexus devices are being sold for cheap, have manufacturers given up on providing proper quality control?

    I understand that nexus devices are sold at a cheaper price but $400 is not pocket change (at least not for me) and if I spend my hard earned money on a product I expect the build to be up to standard. Now I am ok with Google deciding to go with cheaper parts but cheaper should not mean poorly assembled.

    Am I scrutinizing Google too heavily or is this a fair assessment?
    Last edited by dgstorm; 11-18-2013 at 08:24 AM.
  2.  
     
     
     
  3. RS Admin
    pc747's Avatar
    Member #
    18832
    Join Date
    Dec 2009
    Posts
    16,618
    Liked
    1682 times
    Phone
    moto droid
    Premium Member
    #2
    Personally I love the idea of nexus devices, pure android the way google designed it that is free of bloat and open for development and hope Google continues to put out nexus devices. I personally would rather pay more (or have an option ) for a Google high end device that specs and quality is up there with the other manufacturer's high end devices on the market. (Knock on wood) the Galaxy Note 2 has been the best overall device I have ever owned, everything from quality, camera, sound, and screen is just awesome. My only complaint is the plastic but a good case masks that other than that it is has been solid for me through and through put vanilla android software on it (which I have with an AOSP Rom) and get updates straight from google (like nexus devices) and I would not have a need to upgrade until it fell apart from use. This is sort of why I have been intrigued my google edition and develop edition devices though I am concerned if Google and the manufacturers will continue to push on time updates.
  4. Droid Ninja
    johnomaz's Avatar
    Member #
    87119
    Join Date
    Jul 2010
    Location
    Central Valley, California
    Posts
    2,252
    Liked
    394 times
    Phone
    HTC One M8
    #3
    I had two 2012 Nexus 7 tablets and one 2013 Nexus 7 tablet (first 2012 N7 got dropped). None of them had flaws so they are all perfect.

    I bought a 2013 Nexus 7 tablet and it has multitouch issues and screen bleed. All of them are defective and Asus/Google needs to do something about it.

    ^^^Thats all you hear these days. When things work you don't search out any threads about the issues they may have and you don't know about how many are actually affected. But when something is defective or low quality, you are looking for it and you find it. What if out of the millions of 2013 Nexus 7 devices, 500 are defective. Asus may quality check the devices every 500 units and never find a defective one. Every one of those 500 defective units are posted about somewhere on the internet, sometimes more than ones per user. The problem looks to be much bigger than it actually is. Are there defective units, yes. Is it an all out epidemic, no.

    One of the biggest complaints is that people don't like that Asus doesn't pay the shipping to send in the device for repair and they call Google that tells them to contact Asus. Free shipping is nice for warranty but you can't expect it.
    pc747 likes this.
    -------------------------------
    HTC One M8
    -------------------------------
  5. Master Droid
    AECRADIO's Avatar
    Member #
    354311
    Join Date
    Sep 2013
    Location
    Payson, AZ.
    Posts
    338
    Liked
    39 times
    Twitter
    @AECRADIO
    Phone
    Droid 2, Droid X, Moto-G
    #4
    As I already own a phone, there was no need for more phone-related devices in my stable, so I opted for the WiFi N7, which has been a flawless performer.
    It has a solid feel, does not bend or feel cheap, in fact, the tablet has a far more solid feel than cheaper tablets put out by the likes of Polaroid and others.
    The keyboard works perfectly and has never given me troubles with activation of pressed keys actually forming the wrong numeric or alpha. The WiFi is smooth and fast, in fact, it is faster than my Netgear or Belkin, Cisco routers I use!
    I never drop signals, never fail to connect either.
    Screen shots are also easy and fast, and stores the pics in the proper file locations.
    The screen is always clear, bright and provides a great aspect ratio, no dead pixels or dark spots. My hatred for this tablet is only for the lack of a much-needed Micro-SD card slot.
    I have had the tablet for a couple of months, using it daily, and it has been performing flawlessly, I am buying one for my wife as well.
    Downloads and streaming is fast, and never cogs while watching Youtube or Netflix videos.
    Overall build quality for a sub-$200.00 device is excellent. The back is your typical 'snap-tite' design as most are, but it fits snugly and firmly, with no rattling.
    There are specific spots on the case that show increased heat buildup, but this has yet to be an issue.
    Since the Nexus 7 is a WiFi only device, the radio issues are non existent for me.
    My wife and I love the Nexus 7, the battery lasts a full day, and then some. And even in the standby state, the battery will last for FOUR days, at least for us, this is the case.
    I regularly get more than a full day's use with WiFi active.
    I did have one problem a few weeks ago, and this was due to the USB charger. It died on the third charge, so I was using my own design battery charger made for high-capacity Lithium batteries. I was able to call Asus, and obtain an RMA for this adaptor, and in the span of two weeks, I had a new replacement in my hands. Thanks, Asus!

    In closing, I think the Nexus 7 WiFi is worth every penny of the sale price, and I am not going to hesitate to buy a second one.
    Last edited by AECRADIO; 11-16-2013 at 03:46 PM.
    pc747 likes this.
    Ernest A. Erickson
    Payson, AZ.
    NCC-1701E
  6. RS Admin
    pc747's Avatar
    Member #
    18832
    Join Date
    Dec 2009
    Posts
    16,618
    Liked
    1682 times
    Phone
    moto droid
    Premium Member
    #5
    Quote Originally Posted by AECRADIO View Post
    As I already own a phone, there was no need for more phone-related devices in my stable, so I opted for the WiFi N7, which has been a flawless performer.
    It has a solid feel, does not bend or feel cheap, in fact, the tablet has a far more solid feel than cheaper tablets put out by the likes of Polaroid and others.
    The keyboard works perfectly and has never given me troubles with activation of pressed keys actually forming the wrong numeric or alpha. The WiFi is smooth and fast, in fact, it is faster than my Netgear or Belkin, Cisco routers I use!
    I never drop signals, never fail to connect either.
    Screen shots are also easy and fast, and stores the pics in the proper file locations.
    The screen is always clear, bright and provides a great aspect ratio, no dead pixels or dark spots. My hatred for this tablet is only for the lack of a much-needed Micro-SD card slot.
    I have had the tablet for a couple of months, using it daily, and it has been performing flawlessly, I am buying one for my wife as well.
    Downloads and streaming is fast, and never cogs while watching Youtube or Netflix videos.
    Overall build quality for a sub-$200.00 device is excellent. The back is your typical 'snap-tite' design as most are, but it fits snugly and firmly, with no rattling.
    There are specific spots on the case that show increased heat buildup, but this has yet to be an issue.
    Since the Nexus 7 is a WiFi only device, the radio issues are non existent for me.
    My wife and I love the Nexus 7, the battery lasts a full day, and then some. And even in the standby state, the battery will last for FOUR days, at least for us, this is the case.
    I regularly get more than a full day's use with WiFi active.
    I did have one problem a few weeks ago, and this was due to the USB charger. It died on the third charge, so I was using my own design battery charger made for high-capacity Lithium batteries. I was able to call Asus, and obtain an RMA for this adaptor, and in the span of two weeks, I had a new replacement in my hands. Thanks, Asus!

    In closing, I think the Nexus 7 WiFi is worth every penny of the sale price, and I am not going to hesitate to buy a second one.
    I agree that nexus devices are awesome devices and that is why I cringe when I see some of the quality issues. Now I know with every new device you have a percentage that are bad from stock but to me it seems like the percentage of nexus devices are higher. My point is that the quality issues get in the way. Nexus devices are mainly for geeks but lately they are trying to be more for avg customers as well who may not be as patient. I just think it is an issue that Google needs to get a handle on. I will admit I may be more critical on google as I believe they have the potential to do more. With that said I must admit my chromecast and chomebook quality control wise have been great.

    Good to hear your n7 have been good for you. What model do you have the 2012 or 2013?
  7. Droid Ninja
    johnomaz's Avatar
    Member #
    87119
    Join Date
    Jul 2010
    Location
    Central Valley, California
    Posts
    2,252
    Liked
    394 times
    Phone
    HTC One M8
    #6
    Quote Originally Posted by pc747 View Post
    I agree that nexus devices are awesome devices and that is why I cringe when I see some of the quality issues. Now I know with every new device you have a percentage that are bad from stock but to me it seems like the percentage of nexus devices are higher. My point is that the quality issues get in the way. Nexus devices are mainly for geeks but lately they are trying to be more for avg customers as well who may not be as patient. I just think it is an issue that Google needs to get a handle on. I will admit I may be more critical on google as I believe they have the potential to do more. With that said I must admit my chromecast and chomebook quality control wise have been great.

    Good to hear your n7 have been good for you. What model do you have the 2012 or 2013?
    I'm not sure they have a higher percentage of defective ones. Nexus devices (talking about the N7 now since its the one we're hearing a lot about lately) tend to be for the more technically inclined. In my school district, we have about 200 iPads. We've had quite a few fail on us. Luckily there is an Apple Store about 25 minutes away so we can take it in and get it swapped pretty easily. But they do fail too. If someone who isnt' too tech savvy buys a Samsung tablet or any tablet, they are less likely to post online about it on Android forums/tech forums about their problems. They will call the company and get it fixed. Nexus devices are kind of like specialty devices. Go to BestBuy and look at their tablet selection. You'll see one nexus device vs a dozen other devices. I think Nexus devices get more press online because the majority of people who buy one are tech savvy people and know what avenues to take to report/talk about the problem.
    -------------------------------
    HTC One M8
    -------------------------------
  8. Droid Ninja
    gadgetrants's Avatar
    Member #
    96116
    Join Date
    Jul 2010
    Posts
    1,128
    Liked
    222 times
    Phone
    Motorola Droid3
    #7
    This is a great question. Unfortunately, given the normal biases in human perception and judgment, it's pretty much impossible to know whether there's a serious problem with a device, or if the failure rate is normal for the industry, and other factors are at play. Case in point: the iPhone antenna-gate. It was first identified by tech-blogs, and then trumpeted by media. The reason it got as much attention as it did was simply because it was an Apple GOTCHA! If the issue had plagued Acer or Lenovo or Toshiba nobody would have cared. But when you're the top device-maker, everyone wants to knock you off the peak. So it was very, very newsworthy and the popular perception was that it was EVERY DEVICE. Maybe so. But without really exhaustive testing, we'll never know. Same thing is true for pretty much any other device -- you sadly can't count on the blogs or the tech forums to be a representative sample.

    How cool it would be if the government mandated that companies post the number of defective devices returned. Of course the industry response would be that it's "anti-competitive," and that it would raise costs for consumers. I pretty much don't give a rat's butt about the first issue, and I'd gladly pay $2 or $3 more per device knowing that the company posts yearly reports on how many of their units stay in the wild vs. fly home with a broken wing. They have those (failure) stats already. It's just a matter of putting them on a website!

    Oh yeah, almost forgot. The Nexus 7 FHD is my first Nexus device and it's a strong 1-for-1. No issues whatsoever.

    -Matt
    Last edited by gadgetrants; 11-16-2013 at 07:17 PM.
    pc747 and dgstorm like this.
    Meaning of gadgetrants:
    (1) Goes on rants about gadgets
    (2) Gadgets put him in a trants (er...um, trance)
  9. Droid Ninja
    johnomaz's Avatar
    Member #
    87119
    Join Date
    Jul 2010
    Location
    Central Valley, California
    Posts
    2,252
    Liked
    394 times
    Phone
    HTC One M8
    #8
    Quote Originally Posted by johnomaz View Post
    I had two 2012 Nexus 7 tablets and one 2013 Nexus 7 tablet (first 2012 N7 got dropped). None of them had flaws so they are all perfect.
    Forgot to mention, this is my experience so far. Three tablets, two being first gen and no issues. Sure, its only 3 but still. My wife had a Galaxy Nexus with no issues and several of my coworkers have Nexus 7 tablets because of my suggestion to get one and no issues for them too.
    -------------------------------
    HTC One M8
    -------------------------------
  10. Droid Ninja
    Caesars's Avatar
    Member #
    251834
    Join Date
    Feb 2012
    Posts
    1,162
    Liked
    90 times
    Phone
    Razr MAXX
    #9
    My nexus 5 has personally been amazing so far, but if I had as many issues as you I'd probably stay clear of the entire line. Luckily my experience has been good :-). It could never replace my note 3, but I don't know of any phone that could.

    Note 3 + Nexus 5
  11. Senior Droid
    Asgard's Avatar
    Member #
    306775
    Join Date
    Nov 2012
    Posts
    106
    Liked
    27 times
    Phone
    VZW GNex
    #10
    My nexus experience has been a 4 to 1 right now.
    I get a GNex and it had some issues with audio, but I RMA'd it and the replacement was ok.
    Then I bought an N7 2012 for my sister, and so far it's working without problems.
    After that I get an N4 for my sister-in-law, and is still working without problems, even without cracking the back giving the fact that a little kid sometimes get a hold of it.
    Recently I bought an N5 for my brother and he says that so far it shows no issues.

    So 1 negative and 3 positives so far, 4 if you count the replacement GNex
Page 1 of 2 12 LastLast

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. NEXUS 5 vs LG G2 Photo & Video Quality
    By Astrix in forum LG G2
    Replies: 11
    Last Post: 12-01-2013, 08:29 PM
  2. Ex nexus owner....issues/problems
    By combatmedic870 in forum Galaxy S3 General Discussion
    Replies: 10
    Last Post: 01-31-2013, 11:09 AM
  3. Music quality on Nexus?
    By Klaista2k in forum Samsung Galaxy Nexus
    Replies: 7
    Last Post: 04-03-2012, 05:28 PM
  4. Quality control problems?
    By elydoug in forum Motorola Droid 2 Global
    Replies: 4
    Last Post: 12-29-2010, 08:38 PM
  5. droid vs nexus camera quality
    By theguy386 in forum Android Smart Phones
    Replies: 3
    Last Post: 01-09-2010, 11:38 AM

Search tags for this page

how to make nexus 5 work on verizon

,

how to root lg vs870

,

nexus 5 quality control

,

nexus 7 quality issues

,

scrutinized quality issues

Click on a term to search our site for related topics.
Find us on Google+