DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Page 1 of 6 123 ... LastLast
Results 1 to 10 of 54
Like Tree18Likes

Thread: CNN Report Suggests Verizon Reps Pushing Android Phones over iPhones

  1. Editor in Chief
    dgstorm's Avatar
    Member #
    154790
    Join Date
    Dec 2010
    Posts
    6,324
    Liked
    2042 times
    Phone
    Enter Current Phone Model Here
    Premium Member
    #1

    CNN Report Suggests Verizon Reps Pushing Android Phones over iPhones


    It would be easy to jump on a conspiratorial bandwagon regarding this latest news report, and you might actually be right to do so (although it is probably only a minor and unsurprising one). Apparently, according to a new investigative report from CNN, Verizon Wireless is heavily pushing their Google Android phones instead of the iPhone from Apple. In fact, not only do new customers receive the "hard sell" on Android smartphones over the iPhone, they are being discouraged from getting the iPhone and are also being pointed squarely at 4G Android phones. Furthermore, it is very possible that their sales reps are trained to do exactly this.

    What inspired this report was a slurry of anecdotal evidence that this was happening at Verizon Wireless stores across the country. On chat forums, twitter, and various other information sharing outlets, regular people were sharing that they went into a Verizon store intending to buy an iPhone but were discouraged from doing so and were actively pointed in the direction of Android phones, (more specifically 4G Android phones.)

    Because of this, a reporter at CNN, David Goldman, decided to test things out for himself by having 10 different conversations with Verizon sales reps at 10 different locations (either on the phone, in person, or in online chat sessions). At five of them he simply indicated that he was looking for a smartphone. At the other five, he expressed interest in the iPhone and asked the sales rep if it would be right for him. In every instance, each of the sales reps steered him to buy the Droid Razr Maxx, the Droid Razr or the LG Lucid (which are all 4G phones). Here is a direct quote from him with some of his conversations:

    "The iPhone is a great phone, but it's on 3G," said one representative at a Verizon Wireless store in midtown Manhattan. "I'm not going to recommend a phone that's outdated."

    "The only drawback to the iPhone is it doesn't have 4G, and Verizon is really pushing 4G," another rep said on the phone. "Don't get me wrong, the iPhone is a great phone. It just costs the company a lot of money for returns when customers find out that a faster 4G network is available and the iPhone's only on 3G."

    I initially told half the representatives that I wanted "a new smartphone," and half that I was interested in an iPhone.

    When I said up front that I wanted an iPhone, none tried to talk me out of it. But when I followed up by asking if it was the best smartphone, they all said no.

    "If that's what you want, absolutely we'll order it," one rep said over the phone. "But my recommendation is 4G. I'd want the fastest, best technology that's not going to be outdated when I buy it."

    "The Droid Razr Maxx is the faster of the two," another rep said in an online chat after I asked whether he thought the iPhone was my best bet.
    Interestingly, when the CNN reporter spoke to a Verizon rep about this and asked him directly, he received a not so direct answer, "Our sales force's mission is to ensure customers are familiar with our product line and to match the customer with the right device to best meet their needs," Verizon Wireless spokesman Tom Pica said in a written statement. "At the end of the day, our goal is that every customer is delighted with the device that they have chosen."

    When you stop to think deeply about this, it makes perfect sense. By pushing customers toward 4G Android phones, VZW does three smart things for itself. One, it signs folks up for a more expensive data plan, which equals more profit. Two, it is more expensive to subsidize the Apple iPhone than an Android phone. This saves Bid Red in overhead costs, thus also indirectly generating more profit. Three, it helps reduce bandwidth drain on their older and more saturated 3G network. Overall, there is no real downside to this plan. The popularity of the iPhone draws customers in, then their sales reps are trained to redirect folks to the "better" (and more profitable) technology.

    Ultimately, it probably isn't too surprising that Verizon may intentionally be doing this. After-all, they need to do what affects their bottom line the most, (as long as they aren't hurting their customers while doing so). In fact, one can argue that they are doing their customers a favor, because (relatively speaking) the RAZR or RAZR MAXX are potentially a better value than the iPhone, especially if the customer actually wants to use a lot of data, and either of those phones has several other features and functions that the iPhone simply doesn't have.

    Still, some folks might be irritated by this behavior from Verizon. Share your perspective!

    Source: CNN
  2.  
     
     
     
  3. Master Droid
    B-RAN's Avatar
    Member #
    89180
    Join Date
    Jul 2010
    Location
    Fort Worth, TX
    Posts
    337
    Liked
    4 times
    Twitter
    @branshaw09
    Phone
    Samsung Galaxy S iii
    #2

    "One, it signs folks up for a more expensive data plan"

    Ummmm..... last time I checked I am paying the same price for data on 4G as I was on 3G!
    nothing0, tommyz and Dusty like this.
    Samsung Galaxy S3 - nearing death once T Mobile SIM arrives
    Nexus 4 - Stock, Rooted and Unlocked
    Nexus 7 - Stock, Rooted and Unlocked
  4. Droid Sensei
    tgyberg's Avatar
    Member #
    16974
    Join Date
    Dec 2009
    Location
    Minneapolis, Minnesota
    Posts
    3,751
    Liked
    712 times
    Phone
    D1/DX/DB/Nex/Note2
    #3
    Good! I'd rather have any of the mentioned phones over the iphone!
  5. Droid Jedi
    sweeeeet's Avatar
    Member #
    58717
    Join Date
    Apr 2010
    Posts
    7,704
    Liked
    230 times
    Phone
    Samsung Note Duece
    #4
    they want you to chew through the limited data faster duh

    Sent from my DROID BIONIC using Tapatalk
    gunit34328 likes this.
    NOTE DUECE

    Killed = Bionic
    Phone graveyard = D1
    Resting = Dx
  6. Droid Ninja
    syndicate0017's Avatar
    Member #
    166960
    Join Date
    Feb 2011
    Posts
    2,014
    Liked
    168 times
    Phone
    D1<Galaxy Nexus
    #5
    Quote Originally Posted by tgyberg View Post
    Good! I'd rather have any of the mentioned phones over the iphone!
    Yes but you're slightly biased. :P

    Sent from my Galaxy Nexus using Tapatalk 2
    Don't be scared, adb is your friend.
  7. Droid Sensei
    tjk629's Avatar
    Member #
    24029
    Join Date
    Jan 2010
    Posts
    3,046
    Liked
    198 times
    Phone
    Samsung Galaxy S4
    #6
    Honestly, no one needs to sell the iPhone, or even push it. It sells itself when you think about it.
    jroc likes this.
  8. Master Droid
    TatDroid's Avatar
    Member #
    9368
    Join Date
    Nov 2009
    Posts
    680
    Liked
    106 times
    Phone
    Moto X
    #7
    "I'll order you an iPhone if you want, but 4G is way faster". Sounds reasonable to me. I don't see a problem.

    You seem to take the story a little farther than the author does, dgstorm. No, a 4G data plan does not cost any more than a 3G plan (although 4G customers may use more data). And no, according to the author, in no case did a Verizon rep try to "steer him away from the iPhone" if that's what the author said he wanted.

    Sent from my Transformer TF101 using DroidForums
    Last edited by TatDroid; 05-04-2012 at 03:17 PM.
    Phones: OG Droid >>Droid Bionic>>Moto X
  9. Rescue Squad
    UrbanBounca's Avatar
    Member #
    121587
    Join Date
    Sep 2010
    Location
    Virginia
    Posts
    2,095
    Liked
    62 times
    Phone
    Samsung Galaxy Centura
    Premium Member
    #8
    It makes sense. They're pushing 4G, not Android.

    Sent from my VS840 4G using Tapatalk 2
  10. Senior Droid
    blacksoxing's Avatar
    Member #
    123219
    Join Date
    Oct 2010
    Posts
    201
    Liked
    18 times
    Phone
    GALAXY NEXUS
    #9
    I'd want folks to use a brand that cost me less money and gave me potentially MORE revenue via data plan caps too!!!!

    Shoot...I'd also try to hustle them off that grandfathered plan if they had it....
  11. Droid Sensei
    tjk629's Avatar
    Member #
    24029
    Join Date
    Jan 2010
    Posts
    3,046
    Liked
    198 times
    Phone
    Samsung Galaxy S4
    #10
    Quote Originally Posted by TatDroid View Post
    "I'll order you an iPhone if you want, but 4G is way faster". Sounds reasonable to me. And truthful. And no one tried to talk him out of an iPhone if that's what he said he wanted when he went in. I don't see a problem.

    Sent from my Transformer TF101 using DroidForums
    Plus, vzw is advertising its network. All carriers want people on their 4G networks, and will push the 4G phones over the 3G ones. I'm sure on a commission base they get more for selling an LTE device anyways, plus the suits probably are telling them to sell LTE devices over EVDO ones anyways.
    tommyz likes this.
Page 1 of 6 123 ... LastLast

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. <3 Verizon Reps
    By TOMMYBOT in forum Android General Discussions
    Replies: 3
    Last Post: 04-17-2012, 01:24 PM
  2. Replies: 1
    Last Post: 08-18-2011, 11:47 AM
  3. Android Phones Take Over Verizon: Report
    By JimMariner in forum Android News
    Replies: 37
    Last Post: 12-17-2010, 12:20 PM
  4. Report: Android favored for tablets, phones
    By Shadez in forum Android Forum
    Replies: 0
    Last Post: 06-02-2010, 02:17 PM

Search tags for this page

cnn on verizon wireles 4g

,
cnn on verizon wireless 4g
,

cnn verizon wireless

,
i wanted the iphone and verizon talked me into droid bionic
,

photobucket pics off android

,
teir 1 phones verizon
,

verizon family data plan

,

verizon reps suggesting 4g devices

,

verizon signs

,
why do verizon phone stores push
,

why does verizon push droids

,
why does verizon push droids over i-phones
Click on a term to search our site for related topics.
Find us on Google+