eh, this doesn't hurt as much as the fact that now you HAVE to wait the 2 years to get a discount on an upgrade... but either way, I don't care all that much. I was thinking about paying for wireless hotspot instead of using the app for rooted phones, but I guess I should save my money for upgrade fees instead
My 2-year contract with Verizon just expired six days ago. If I decide to stay with them and upgrade through them, I will make them work for it. IOW, they'll have to start refunding these little fees they've been overcharging me each month, and waive other fees, or I will bolt straight to the competition. Not like Sprint is any better, but they are the only other serious player in town here with decent nationwide coverage.
I don't buy that my "unlimited 4G" is going to stay that way either. Months ago in this forum, there was talk of them throttling your data speeds for a month if you went over a certain amount of data used. Plus, the fine print most likely has a clause stating that they can end your plan at any time without notice. Look at how banks can change your "fee-free checking" to a $12/month account (Bank of America, anyone?) with nothing more than mailing you a notice telling you it's already a done deal.
Damn it, I love Verizon's coverage and level of service. But I dislike their nickel and diming me to death every month with various fees, these constantly changing policies, the thread of "unlimited but maybe not unlimited" service on my Unlimited account, and now that I think of it, 4G coverage that fails to work about 50% of the time I want to use it. (I can't even get 4G at home and we are in a major metropolitan market; head a mile and a half southeast down to the lake and I get screaming-fast 4G.)
As I mentioned, I'm sick of the games and the growing and uncertain bills every month. I'm shopping it, and they're going to have to work really hard to keep me. I don't want their free phones, I don't want anything...just good reliable service at a fair cost.
BTW, I'm not so certain we will ever see the end of subsidized phones. Most of us here are well off enough that we could probably swing a decent smartphone if we needed it, but there are many others who scrape by, and those "free" or $50 phone deals draw in a lot of traffic for these cell carriers. You can get last year's model dirt cheap or free, and it may not be much off from this year's latest and greatest. It's like the old razor game: Gillette sends you a free razor in the mail, since they know you'll go out and buy the expensive refills. Verizon will give us the free razor (or RAZR as the case may be ) with the stipulation we buy their "refills" (monthly access fees) for two years.
i have emailed customer care everyone else should too
"The problem with America is stupidity. I'm not saying there should be a capital punishment for stupidity, but why don't we just take the safety labels off of everything and let the problem solve itself?"
Well I encourage everyone to post this on other Forums as well.
I also encourage EVERYONE to write Verizon and tell them exactly how this makes you feel.
Here is an Example: (This is what I just wrote to them.)
I am very Displeased with Verizons Decision to initiate a 30 dollar upgrade fee for exisiting CUSTOMERS when they upgrade to a new device. I have been a loyal Verizon CUSTOMER for many years.
Is this how you repay Loyalty? I believe that if things like this 30 dollar upgrade fee and other ways to scam money off of your CUSTOMERS do not cease..... Me and my entire family will cease to be your CUSTOMERS.
Just my immediate family alone pays Verizon well over 220 Dollars a month. My extended family in which I have great sway over probably spend a combined 1200 a month with Verizon, totalling close to 15,000 dollars a year. I am also very connected on all of the Android Forums and can easily discourage use of Verizons Service.
I hope you get the message.
A very Angry CUSTOMER!!
You Should also call in. Just dial 611
To write them simply go to WWW.Verizon wireless.com and go to the Contact Us link.
I'm more offended by Verizon's blatant stupidity than I am by their decision to charge the fee. If they want to charge $30, then they should have simply increased the subsidized phone price by $30. Virtually no one would know that the original subsidized price was $199 if the new phone's price was made $229 instead. Instead, they've made the $30 a surcharge which EVERYONE will notice and NO ONE is going to go,
"Hey, what a lovely idea; yes, please charge me $30 to renew my contract and upgrade my phone."
Sure... if you're rounding Pi down to three. Please don't make me add 'rounding Pi down to three' to your list of crimes.
Emperor Pius Dei I
If violence wasn't your last resort, you failed to resort to enough of it.
There are only 10 types of people in this world: those who understand binary and those who don't.
AT&T has been doing this for years. IMO, it makes a $300 phone too expensive of a venture. This might just help persuade me to switch to Sprint in a year when my contract runs out. The activation fee thing drives me off the wall crazy.
It seems that Verizon has pulled the Verizon Forum on this topic off of the VerizonWireless website, and onto DroidLife:
Starting April 22 Verizon Will Charge $30 Upgrade Fee When Existing Customers Buy New Phones at a Discounted Rate – Droid Life
Rather than a long rant I simply said:
$30 for the privilege to buy a new phone. Now THERE's a reason to not upgrade. Great idea, Verizon: Penalize me to upgrade. I think I'll just keep my 2 year old phone another year. Thanks for the incentive.
(Talk about shooting yourself in the foot ...)