In a letter to a Droid X 2 customer who made a Better Business Bureau complaint, shows that the DX2 will not be being seeing the Ice Cream Sandwich that is expected to roll-out to a variety of Verizon's Droid handsets. The message in it's entirety reads:
Perhaps it's the "low" amount of RAM that the X2 shipped with, but whatever the reason it is sure to be a letdown to X2 owners. 6 month old Android smartphone not being upgraded to the latest and greatest is quite a letdown in Android land. Droid X2 owners sound off. Were you expecting the upgrade, and how does this leave you feeling with Motorola?Dear Ivan,
I am responding to the complaint you filed with Better Business Bureau regarding our Droid X2 model phone. I reviewed your recent case notes and it is noted that you received information from Motorola regarding Bootloader unlock and Ice Cream Sandwich.
We are working to balance the operator requirement for security to the end user, while supporting the developer communities desire to use these products as a development platform. It is our intention to enable the unlockable/relockable bootloader currently found on Motorola XOOM on other devices, where carrier and operators will allow it. This process is requiring a good deal of consideration and technical infrastructure and we have no announcements to make at this time for unlocking any devices.
Droid X2 is not on our list of devices that are slated to get Ice Cream Sandwich, but that does not mean it is not continuing to get support. Though it will remain on Gingerbread it is eligible for software updates if it’s determined that any are needed.
Corporate Consumer Advocacy Office