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Thread: VZW Lists Issues That Don't Auto-Qualify Galaxy Nexus Replacement

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    VZW Lists Issues That Don't Auto-Qualify Galaxy Nexus Replacement


    Verizon has recently sent a list of issues regarding the Samsung Galaxy Nexus to their corporate store employees. These issues are a slew of problems with the Galaxy Nexus, and store employees have been directed that the problems do not necessarily auto-qualify customers to free replacement of their devices. If you just purchased the phone within 14 days or have the extended replacement plan, then you are exempted from this policy. Garemlin first reported this last night, here. Here's a breakdown of these issues:

    his bulletin can be searched by pressing [CTRL] – F.

    Overview
    This bulletin documents basic device operation and any known issues with short term work arounds identified on the Samsung Galaxy Nexus (i515) software at launch. This information will be updated with fixes to known issues once the schedule is available. Newly approved software versions will also be included.

    Certified Like New Replacement (CLNR) Information

    The issues contained in this bulletin do not warrant any type of CLNR replacement for customers experiencing these issues.

    E-Mail

    Security Lock
    Overview: Handset security lock – The device will lock immediately regardless of the Security setting when pressing the power / Lock button.
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

    Folder order
    Overview: Exchange folders may be out of order on the “Move To” Screen – The folder list when moving an email to a folder is not in the proper structure. The folders are in alphabetical order for all folders whether they are sub-folders or top level folders.
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

    Picture Attachments may not have a .jpg file extension
    Overview: Pictures that are taken from the front facing camera and then edited may not have a .jpg file extension when sent via e-mail – If you take a picture with the front facing camera , edit it by cropping it and save it and then forward it via Gmail or MMS the attachment may be received without a .jpg file extension preventing the attachment from being opened. This does not happen if you take a picture with the rear facing camera. When this happens you have to save the attachment and assign the extension .jpg in order to view the attachment.
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

    Deleting E-mails
    Overview: In some cases when user delete e-mails from the native e-mail client they are not always deleted from the desktop – If you use the native e-mail client and you delete e-mails using the device they may not always be deleted on the desktop..
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

    Replying to e-mails with long addresses
    Overview: In some cases when an e-mail is received and the To field address is very long, the address is not displayed and you cannot reply to that e-mail – If you receive an e-mail and the address is very long the device may not display the address and users may not be able to reply to that message.
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is late January 2012.

    Top

    Applications

    Google Talk
    Overview: Google Talk Video Chat error “unfortunately, talk as stopped” – In some cases if the device is locked when you receive a Video chat request, that by the time you unlock the device you may get the error message saying ¿unfortunately, talk as stopped”. You are able restart or join a chat after the device is unlocked
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

    Calender Reminders
    Overview: You cannot view notes associated to calendar reminders or appointments – When you receive a calendar reminder (via notification bar) or appointment (via calendar application) you cannot view notes associated with the appointment
    Resolution: A fix for this issue is under review and will be included in the first post launch maintenance release software for this device. The tentative release date is middle to late January 2012.

    Tip: Market Place applications
    Since this device has the (4.0.2) Google Ice Cream Sandwich operating system not all application on the market place have been optimized for this device and may not function properly or at all. Google is working with the application developers to identify and optimize the effected applications but if a user identifies a non working application they should use the reporting options of the Market place application to notify the developer. This includes the “Verizon Accessories” application.
    Action: None required.
    Resolution: None required.

    Tip: Google Music
    A Google server side issue has been identified that may prevent some users who have previously stored their music in the cloud who may not be able to see or access some of their music
    Action: None required.
    Resolution: Google is working on resolving this issue and expects to have this resolved in a few days

    Tip: Facebook in Accounts and Sync
    In the accounts & Sync menu there is an option to add a Facebook account. If you select this it brings you back to the previous screen.
    Action: None required.
    Resolution: This issue is being investigated by Facebook and the application will be updated in the market place when resolved

    Tip: Google Wallet
    The Google wallet application is not available at launch on the Market Place. This application is being looked at to be supported at a future date.
    Action: None required.
    Resolution: None required.

    Tip: Mobile Hotspot
    Unlike other devices currently available this device does not have an application for the Mobile Hotspot. You access the Mobile Hotspot by going to Settings > Wireless & Networks > Tethering & Portable Hotspot
    Action: None required.
    Resolution: None required.

    Tip: Visual Voicemail
    The application is not preinstalled but it is available in the Market Place. The application that has been optimized for this device is called “Visual Voice Mail Nexus”.
    Action: None required.
    Resolution: None required.

    12/16/11 – Tip: Adobe Flash
    The application is not preinstalled and is currently not available in the Market Place. The application is expected to be available on the Market Place shortly.
    Action: None required.
    Resolution: This application Flash Player 11.1 is now available in the Market Place.

    Top

    Accessories

    Wired headset
    Overview: The button on the headset may not always end the call when the display is in sleep mode – When on a call using a wired headset and if the display goes to sleep the button on the headset may not always end the call.
    Resolution: A fix for this issue is under review and will be included in the second post launch maintenance release software for this device. The tentative release date is late February 2012.

    Top

    Media

    No media issues at this time

    Top

    Software Release Notes

    Category: Software Release Notes
    Software Version: Baseband version i515.10 V.EK05 / i515.EK02 Build Number ICL53F
    Maintenance Release Number: MR0.1
    TA Date: December 14, 2011
    Commercial Availability: December 14, 2011

    Issues Resolved

    Device Features
    Optimized VPN.

    Optimized 3G/4G data sessions for faster response times.

    Fixed an incorrect notification that “data was disconnected due to roaming”.

    Wi-Fi now automatically reconnects when returning to a known Access Point.

    Improvements to special visual effects feature when using front-facing camcorder.

    Visual improvements to the lock screen.

    Email & Messaging
    Fixed an issue where some email attachments would not open correctly.

    Apps & Widgets
    DivX support has been removed, and will be supported in a future upgrade.

    Improved audio volume in Google navigation turn-by-turn directions.
    Source: TheDroidGuy
    Last edited by dgstorm; 01-02-2012 at 03:39 PM.
  2. Developer Relations
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  3. Editor in Chief
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    LOL. Oops. I didn't see it brutha! I have been moving for the last 6 days and need to get back into the "swing of things".

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