DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Results 1 to 6 of 6

Thread: [Rumor] Verizon May Charge Full Price for Warranty Phones if Rooted; VZW Denies

  1. Editor in Chief
    dgstorm's Avatar
    Member #
    Join Date
    Dec 2010
    2046 times
    Enter Current Phone Model Here
    Premium Member

    [Rumor] Verizon May Charge Full Price for Warranty Phones if Rooted; VZW Denies

    A recent report over on MyDroidWorld suggests that Verizon may now be charging customers full price for phones under warranty, if you bring it back and it has been rooted. Supposedly, several users tried to return their phones for warranty work, but were charged the full price to replace the phones because Verizon determined they were rooted.

    However, a separate report from Droid-Life that was tied to the same story indicates that Droid-Life was contacted by Verizon themselves and that Big Red denies that they even check to see if a phone is rooted. The representatives from VZW said they only check three things when a phone comes in for warranty, and rooting isn't one of them. Here's a quote from the Droid-Life article with the details,
    Our friends at Verizon saw this post and wanted to reach out to clarify everything immediately. First up, is the fact that their policy says absolutely nothing about checking for root on devices. When a phone is received, a phone is checked for three things and that definitely isnít one of them. They check to see if the box that the device was sent in is damaged, if the outside of the phone looks awful, and if it powers on Ė satisfy all of those and they move on to the next phone. So basically, these reports of being charged for a rooted phone simply mean that these people were sending in garbage phone with defects.
    Hmmm... we will keep a watch on this to see if anything different develops confirming either position.

    Source: MyDroidWorld and Droid-Life
  3. Master Droid
    Beardface's Avatar
    Member #
    Join Date
    Apr 2010
    Raleigh, NC
    18 times
    HTC Thunderbolt
    ....so if they don't check for root, does rooting void your warranty?....
    Carolina Hurricanes - 2006 Stanley Cup Champions

  4. Droid Ninja
    pdroid's Avatar
    Member #
    Join Date
    Mar 2010
    17 times
    iPhone 5
    I was in a VZW store a few weeks ago and showed them my D1 with CyanogenMod on it. No one cared, one the sales guys thought it was awesome.
  5. Underscore_Hero's Avatar
    Member #
    Join Date
    Apr 2011
    2 times
    Motorola Droid Bionic
    I think the "warranty" is void after Root, but if you pay the Asurion protection, they don't need to check for root, and they can give you a new phone for the "replacement" price.

    So if you are rooted, and your screen shatters, I don't think they have an issue with sending a replacement, unless the rep doesn't like you,.....
    Droid Bionic Stock ROM rooted
  6. Master Droid
    barski's Avatar
    Member #
    Join Date
    Jun 2010
    4 times
    Galaxy Nexus
    So we can root are phones and still get a new replacement? nices. now i don't have to sbf back...lols im still gunna do it for good measure.

    I have also taken rooted Droid X, with a custom rom on it, to a verizon store...they didn't care and sent me a new phone.

    AND there is a post very very similar to the one above in the Droid Forums New Dept.
  7. RS Admin
    pc747's Avatar
    Member #
    Join Date
    Dec 2009
    1682 times
    moto droid
    Premium Member


Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Similar Threads

  1. Verizon Begins Charging Full Price of Warranty Phones if Rooted?
    By barski in forum Droid Forums Member News Depot
    Replies: 97
    Last Post: 06-17-2011, 06:35 PM
  2. Replies: 3
    Last Post: 04-18-2011, 12:45 PM
  3. Replies: 90
    Last Post: 04-10-2011, 06:37 PM
  4. Will verizon charge me full price for a phone
    By droidftw1 in forum Android General Discussions
    Replies: 2
    Last Post: 02-07-2011, 10:08 AM
  5. Full retail price: Best Buy vs Verizon
    By mapexvenus in forum Droid X General Discussions
    Replies: 11
    Last Post: 07-19-2010, 08:19 AM

Search tags for this page

does verizon charge you full price of phone when they send w


replace phone under warrenty


verizon charged full price warranty voided


verizon charged me full price


verizon charging for root check


verizon denying my warranty because phone was rooted


verizon now charging me full price for replacement


verizon root warranty


verizon warranty claim denied can i send phone back


warranty claim denied root vzw

Click on a term to search our site for related topics.
Find us on Google+