It appears that Verizon's warranty exchange policy, the "Certified Like New Program" ("CLNP"), is going to increase greatly in strictness. All phones sent in on warranty exchange must now meet the following requirements:
According to the new policy, even if your device suffers from a manufacturer's defect, if you haven't kept it in pristine shape, you could be charged a $299 dollar fee on your next phone bill. If you do the advanced exchange, and they consider the phone below the standard, that's when they hit you with the fee.CLNR Cosmetic Standard Summary:
No blemishes are permitted on front surfaces such as the touch screen, keyboard
No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
No flaws or defects on lens
No dust, dirt, or fibers under lens
Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable
That's not all. Their live exchange at local Verizon stores will be phased out in the next 2 weeks as well. All CLNR devices will be shipped directly by Verizon from now on. Furthermore, you now have 5 days to return your dead phone after receiving the replacement, instead of 10. They've also changed their shipping policies as well. Now they charge a $13 dollar fee for standard next-day shipping.
It would appear that many customers were taking advantage of Verizon's previous "lax" exchange policies, and costing the company some money. They must be cracking down to keep from hemorrhaging money through "shrink". What do you guys think of this new shift?