I want to be mad but long time vzw users reminded me that vzw has always been that way. Other carriers have great phones and subpar service while vzw have great service and old phones. People thought it would all change when they got the droid line of devices. Now it has not been all bad because the droid and droid x are good devices. I want to chalk this year as the year that they are trying out their lte and being its new they don't have a blueprint to give oems. That is why I said this is the best time to do a 1 yr deal to allow them to get though the road bumps. Keep complaining to vzw because they hear you and they are starting to hear the footsteps of other carriers catching up to them. The iphone did not give them the breathing room they had hoped for but in the end I believe vzw will have to change their ways because if more carriers are going lte and 4g and technology is getting better, vzw don't want to lose the grip they have thanks to the droid series and now the fruit.