Can some one edit that other post with the code in it?
This one is just too funny.
Reymer: Hi, my name is Reymer. How may I help you?
Drew A: Hi I was reading that Apple has prohibited Verizon from adding "bloatware" to the device upon sales. I was wondering if it is at all possible to remove these pre-installed applications on the droid 1 as they take up space and slow down our devices.
Reymer: Sorry Drew, we will not be able to delete preloaded applications from the phone.
Drew A: Those who bought the droid 1 were promised the RAM and Processing speeds of the device. However given that we can not remove these pre-installed applications, is that not violating the Terms and Conditions we both agreed to upon buying this device? Since it slows down the phone and takes up memory that was gaurenteed to us upon purchase.
Drew A: I was wondering if this is something that can be resolved.
Reymer: Sorry about that Drew.
Reymer: There is nothing we can do about that.
Drew A: Why is that?
Reymer: All I can offer you now is to save your incident so we can have your concern raised.
Drew A: Is this a common concern?
Reymer: No, it's not.
Drew A: May I ask why we cannot remove these applications?
Reymer: That is part of the phone's design and it was programmed not to be deleted.
Drew A: So it is apart of the phones framework?
Reymer: What do you mean?
Drew A: I guess I just don't understand what is preventing these application from being deleted
Reymer: Sorry, but we do not have specific information about that anymore.
Drew A: What do you mean?
Reymer: The specific thing that prevents these applications from being deleted.
Drew A: Oh. So it's a hardware malfuntion? Or was this pre-designed?
Reymer: It was predesigned and not a malfunction.
Drew A: Ok. This is kind of confusing to me how a company like this "does not have specific information" regarding this issue that many droid users are having problems with, and are displeased about.
Drew A: Thank you for the help though.
Reymer: You're welcome.
Reymer: Will there be anything else?
Drew A: No.
Dang, I'm not even going to post my convo I had with Reymer, you got a whole lot more than I got. Either way tho, +1 for the "suggestion" department about preinstalled apps.
I think they're getting tired of this, they (him, her, I dunno) didn't even give me a straight answer: "Other newer models have theses applications so the Bionic is most likely to have them as well."
Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...
this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.
In case you missed it:
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000
Maybe I'm just wrong in assuming that they have breached their agreements with us.
I first need to get my facts straight. Which is hard to do since these Terms Of Service/Conditions can be very confusing.
It just doesn't make sense to me that these phones promise certain specifications, yet can't deliver them because they have these unwanted applications. Unless we hack our phones obviously.
What bothers me more than being hung up on is the fact that in the chat session they told me that they no longer have the information regarding this. I know for a fact that is a lie. They just don't want to admit that they are doing this intentionaly. EVERY company keeps these records, especailly when the droid only came out a few years ago. This is rediculous.
As has been said, execs pay attention to sales figures. Even then, not all complaints are equal. If they peg these complaints as coming from mostly this forum, then it's not an equation of 1 in 25 or whatever. Heck, it could be 1 in 5 but if it's 1 in 5 from a market segment that's 1% of the total then it's ignored.
The effort is admirable but VZW is really the one that should be targeted. Although most likely these complaints will be forwarded to VZW (where they promptly get filed in the recycle bin).
IMO the battle needs to be the locked bootloaders and no compromising. I care FAR MORE about forced obsolescence than I do about a few megs of bloatware.