Tired of complaining about the Pre-Loaded Apps? See how to take action today!!

[Scott26]

Can some one edit that other post with the code in it?

Thanks!

[Anathema]

This one is just too funny.

Reymer: Hi, my name is Reymer. How may I help you?
Drew A: Hi I was reading that Apple has prohibited Verizon from adding "bloatware" to the device upon sales. I was wondering if it is at all possible to remove these pre-installed applications on the droid 1 as they take up space and slow down our devices.
Reymer: Sorry Drew, we will not be able to delete preloaded applications from the phone.
Drew A: Those who bought the droid 1 were promised the RAM and Processing speeds of the device. However given that we can not remove these pre-installed applications, is that not violating the Terms and Conditions we both agreed to upon buying this device? Since it slows down the phone and takes up memory that was gaurenteed to us upon purchase.
Drew A: I was wondering if this is something that can be resolved.
Reymer: Sorry about that Drew.
Reymer: There is nothing we can do about that.
Drew A: Why is that?
Reymer: All I can offer you now is to save your incident so we can have your concern raised.
Drew A: Is this a common concern?
Reymer: No, it's not.
Drew A: May I ask why we cannot remove these applications?
Reymer: That is part of the phone's design and it was programmed not to be deleted.
Drew A: So it is apart of the phones framework?
Reymer: What do you mean?
Drew A: I guess I just don't understand what is preventing these application from being deleted
Reymer: Sorry, but we do not have specific information about that anymore.
Drew A: What do you mean?
Reymer: The specific thing that prevents these applications from being deleted.
Drew A: Oh. So it's a hardware malfuntion? Or was this pre-designed?
Reymer: It was predesigned and not a malfunction.
Drew A: Ok. This is kind of confusing to me how a company like this "does not have specific information" regarding this issue that many droid users are having problems with, and are displeased about.
Drew A: Thank you for the help though.
Reymer: You're welcome.
Reymer: Will there be anything else?
Drew A: No.

[bazar6]

Dang, I'm not even going to post my convo I had with Reymer, you got a whole lot more than I got. Either way tho, +1 for the "suggestion" department about preinstalled apps.

I think they're getting tired of this, they (him, her, I dunno) didn't even give me a straight answer: "Other newer models have theses applications so the Bionic is most likely to have them as well."

[czerdrill]

Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...

this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.

In case you missed it:

Global HQ
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000

[Anathema]

Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...

this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.

In case you missed it:

Global HQ
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000

I called them, and they hung up on me as soon as I mentioned that they have breached their contract with false information regarding the droid 1 RAM and processing speeds due to these applications that take up space and battery, which we cannot remove.

Maybe I'm just wrong in assuming that they have breached their agreements with us.

[czerdrill]

Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...

this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.

In case you missed it:

Global HQ
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000

I called them, and they hung up on me as soon as I mentioned that they have breached their contract with false information regarding the droid 1 RAM and processing speeds due to these applications that take up space and battery, which we cannot remove.

Maybe I'm just wrong in assuming that they have breached their agreements with us.

They hung up on you? Wow...if that's true, I'd call them back until they talk to you about it. I think this whole thing is a waste of time, but if they're hanging up on me I'd be pissed hahaa...just out of principle.

[fdkatz]

class action it, think (have not checked) there is precedence for that.

Your agreement with Verizon says all disputes will be done through arbitration and that class action arbitration is not allowed. Of course, that stinks and there may be precedent in overturning that aspect of the agreement since none of us had any opportunity to bargain about that aspect of the agreement (or any aspect for that matter).

[Anathema]

Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...

this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.

In case you missed it:

Global HQ
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000

I called them, and they hung up on me as soon as I mentioned that they have breached their contract with false information regarding the droid 1 RAM and processing speeds due to these applications that take up space and battery, which we cannot remove.

Maybe I'm just wrong in assuming that they have breached their agreements with us.

They hung up on you? Wow...if that's true, I'd call them back until they talk to you about it. I think this whole thing is a waste of time, but if they're hanging up on me I'd be pissed hahaa...just out of principle.

I am considering it. The more information, well lack of information, I get, the more frustrated I get with these companies. So I'm taking a break from trying to get a reaction out of them. I will continue my calling on monday and will let you guys know if anything happens.

I first need to get my facts straight. Which is hard to do since these Terms Of Service/Conditions can be very confusing.

It just doesn't make sense to me that these phones promise certain specifications, yet can't deliver them because they have these unwanted applications. Unless we hack our phones obviously.

What bothers me more than being hung up on is the fact that in the chat session they told me that they no longer have the information regarding this. I know for a fact that is a lie. They just don't want to admit that they are doing this intentionaly. EVERY company keeps these records, especailly when the droid only came out a few years ago. This is rediculous.

[kodiak799]

Now that its clear that motorola seems adamant on not doing anything about this, how many here are going to actually write or call the global hq? That would be the logical next step instead of bothering the live chat agents who clearly don't have any authority over this and apparently don't care either...

this live chat stuff reminds me of people going to mcdonalds and complaining about the prices...you guys are bothering the wrong people here, these are extremely low level tech support agents who probably earn like $12/hr...it's sounding more and more like a prank then anything serious.

In case you missed it:

Global HQ
Motorola Mobility, Inc.
600 North U.S. Highway 45
Libertyville, Illinois 60048 USA
Telephone: +1 847 523 5000

Even that isn't very effective, more but not what people are looking for. When you want a complaint to get heard, you've got to do your homework to get your hands on the work e-mail of an exec who will not appreciate his inbox getting flooded. And since most likely outside emails go directly to a spam folder (or insta-deleted by an Exec Assistant) you really want to get your hand on a personal e-mail.

As has been said, execs pay attention to sales figures. Even then, not all complaints are equal. If they peg these complaints as coming from mostly this forum, then it's not an equation of 1 in 25 or whatever. Heck, it could be 1 in 5 but if it's 1 in 5 from a market segment that's 1% of the total then it's ignored.

The effort is admirable but VZW is really the one that should be targeted. Although most likely these complaints will be forwarded to VZW (where they promptly get filed in the recycle bin).

IMO the battle needs to be the locked bootloaders and no compromising. I care FAR MORE about forced obsolescence than I do about a few megs of bloatware.

[hookbill]

They hung up on you? Wow...if that's true, I'd call them back until they talk to you about it. I think this whole thing is a waste of time, but if they're hanging up on me I'd be pissed hahaa...just out of principle.

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