Ok....I think I have a general idea to frame this. Is it possible to setup a FAQ section for hacks, but have listed somewhere the names of people available to help that are online currently? I think this is the key. Knowing you will get help. Admins can limit the size of the group of course and it would not be part of the DF staff. Just droiders helping droiders.
I think this can be hashed out, there's a lot of smart people here. I have a feeling it will work well.