Spoke with a Verizon rep tonight, and all I could get out of her was "I don't know" and "I'm not sure."
Here's the problem: I have a family share plan with 500 minutes. We use about 200 per month.
Got the Droid X 2 weeks ago.
Verizon is saying I have gone over the 500 shared minutes because of the data connection.
I now pay $29.99 per month more for "unlimited internet and email" access on the Droid, but Verizon is taking the connection time out of my Family Share minutes.
So what then does "unlimited" mean? The rep didn't know and admitted so. She just kept repeating "you have unlimited email and internet usage for the $29.99 fee a month that you pay, and your internet and email access has caused you to go over your alloted minutes."
Can someone help me understand what I am missing here?? Please?