DroidForums.net is the original Verizon Android Forum! Registered Users do not see these ads. Please Register - It's Free!
Page 1 of 3 123 LastLast
Results 1 to 10 of 26

Thread: Verizon is charging me minutes for Droid data use

  1. Junior Droid
    studiopeg's Avatar
    Member #
    119306
    Join Date
    Sep 2010
    Posts
    6
    Phone
    x
    #1

    Verizon is charging me minutes for Droid data use

    Spoke with a Verizon rep tonight, and all I could get out of her was "I don't know" and "I'm not sure."

    Here's the problem: I have a family share plan with 500 minutes. We use about 200 per month.

    Got the Droid X 2 weeks ago.

    Verizon is saying I have gone over the 500 shared minutes because of the data connection.

    I now pay $29.99 per month more for "unlimited internet and email" access on the Droid, but Verizon is taking the connection time out of my Family Share minutes.

    So what then does "unlimited" mean? The rep didn't know and admitted so. She just kept repeating "you have unlimited email and internet usage for the $29.99 fee a month that you pay, and your internet and email access has caused you to go over your alloted minutes."

    Can someone help me understand what I am missing here?? Please?

    Thanks.
  2.  
     
     
     
  3. Senior Droid
    jaw4bama's Avatar
    Member #
    25945
    Join Date
    Jan 2010
    Location
    North Alabama
    Posts
    190
    Phone
    Bionic
    #2
    I Have no clue, I have never been charged minutes for data. Are you using any app that use your minutes like maybe google voice to make calls?
  4. Junior Droid
    studiopeg's Avatar
    Member #
    119306
    Join Date
    Sep 2010
    Posts
    6
    Phone
    x
    #3
    Quote Originally Posted by jaw4bama View Post
    I Have no clue, I have never been charged minutes for data. Are you using any app that use your minutes like maybe google voice to make calls?
    Nope. I don't even know how to use it yet for anything other than making a voice call (I made only 1 so far) and browsing the internet. The Verizon rep set up Google email for me which I have not even accessed.

    Is anyone else out there charged minutes for internet and email???
  5. Senior Droid
    jaw4bama's Avatar
    Member #
    25945
    Join Date
    Jan 2010
    Location
    North Alabama
    Posts
    190
    Phone
    Bionic
    #4
    Thats just insane! Call back and maybe this time you will get a rep that has some sense!
  6. Senior Droid
    n813ca's Avatar
    Member #
    49628
    Join Date
    Mar 2010
    Posts
    116
    Phone
    DROID
    #5
    i agree. Call back. Thats crap
  7. Droid
    tommyb38's Avatar
    Member #
    90079
    Join Date
    Jul 2010
    Location
    Midwest, Tri-States
    Posts
    93
    Phone
    Every Verizon Android!
    #6
    Quote Originally Posted by studiopeg View Post
    Spoke with a Verizon rep tonight, and all I could get out of her was "I don't know" and "I'm not sure."

    Here's the problem: I have a family share plan with 500 minutes. We use about 200 per month.

    Got the Droid X 2 weeks ago.

    Verizon is saying I have gone over the 500 shared minutes because of the data connection.

    I now pay $29.99 per month more for "unlimited internet and email" access on the Droid, but Verizon is taking the connection time out of my Family Share minutes.

    So what then does "unlimited" mean? The rep didn't know and admitted so. She just kept repeating "you have unlimited email and internet usage for the $29.99 fee a month that you pay, and your internet and email access has caused you to go over your alloted minutes."

    Can someone help me understand what I am missing here?? Please?

    Thanks.
    Impossible. Are you tethering?????????? Phone may be dialing while tethering. I have heard of it before. But there is truly no way you can be charged for minutes for data. Billed totally separate, totally separate billing system.
  8. Senior Droid
    onmyway's Avatar
    Member #
    68003
    Join Date
    May 2010
    Location
    One of those places where we have a lot of sweet tea.
    Posts
    205
    Phone
    droid 4
    #7
    Rep surf. Should have asked for that persons manager...better yet ...real person, in a verizon store where answers like that would get your help with wrong answers educated or fired shortly after your exit for the short learning curve of customer service and inappropriate answers without correct responses.

    I always say to a rep. When receiving a new phone, "now what kind of plan is this...a five hundred dollar phone bill surprise will make me your enemy fast. "
    Some days...you cannot run the show...just go with it. Why? The word mutiny. Because? My mutiny wins when I have had my fill. Today I am likely just going with it....
  9. RS Lead
    dezymond's Avatar
    Member #
    3167
    Join Date
    Nov 2009
    Location
    Bay Area, California
    Posts
    10,394
    Liked
    1040 times
    Phone
    Galaxy s4
    Premium Member
    #8
    strange, never heard of that before.

    might wanna go into a verizon store to get that sorted out instead of over the phone.
  10. Jameshpatterson's Avatar
    Member #
    73116
    Join Date
    May 2010
    Posts
    28
    Phone
    droid
    #9
    How much are you over, do you use google voice for voicemail and do you get a lot of voicemails? No clue if this relates to you, but i went over once and dug in to my bill and after many frustrating hours I found that every time you get a voicemail through Google voice you get charged 1 min of air time. I can't remember the specifics and it took several reps to explain it to me, but I did confirm it to be true. I know this probably didn't help but I remember the reps struggled to explain it to me and I got several "I don't know sirs". But some how the way google voice works through call forwarding it charges you air time.

    Sent from my Droid using Tapatalk
  11. Droid Ninja
    gadgetrants's Avatar
    Member #
    96116
    Join Date
    Jul 2010
    Posts
    1,128
    Liked
    222 times
    Phone
    Motorola Droid3
    #10
    Quote Originally Posted by studiopeg View Post
    Quote Originally Posted by jaw4bama View Post
    I Have no clue, I have never been charged minutes for data. Are you using any app that use your minutes like maybe google voice to make calls?
    Nope. I don't even know how to use it yet for anything other than making a voice call (I made only 1 so far) and browsing the internet. The Verizon rep set up Google email for me which I have not even accessed.

    Is anyone else out there charged minutes for internet and email???
    This is gonna get resolved one way or another. I see a few answers:

    (1) The rep was reading your account activity incorrectly. What caused you to call them? Was it your latest bill? Did you check activity online? Perhaps they simply don't know how to break things down.

    (2) The fact that you have a family plan is a potential "red flag". Any kids? Perhaps the unexpected charges are not due to calls, but texting. Do you have a text plan (remember that's separate from email/web)?

    (3) It's simply not possible for data (email/web) and phone minutes to overlap. They are two entirely different radio systems on your phone. Have you seen a per-call breakdown? Can you verify that you are in fact under your total minutes?

    (4) Note that in addition to looking at call activity online, you can also review your data usage. If you can, log in and try to review dates and transfer amounts. I bet it'll be informative.

    Please post back if you learn any more!

    -Matt
    Meaning of gadgetrants:
    (1) Goes on rants about gadgets
    (2) Gadgets put him in a trants (er...um, trance)
Page 1 of 3 123 LastLast

Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. Replies: 4
    Last Post: 12-30-2010, 04:22 PM
  2. skype to skype calls charging me minutes
    By derrtysky in forum Droid X Tech Support
    Replies: 5
    Last Post: 07-21-2010, 10:35 PM
  3. Verizon is overcharging my minutes, I use GOOGLE VOICE!
    By Getaphixx in forum Android General Discussions
    Replies: 28
    Last Post: 03-30-2010, 09:41 AM
  4. Replies: 46
    Last Post: 02-19-2010, 11:09 AM
  5. Skype Using Verizon Data/Minutes
    By tuler93 in forum Android General Discussions
    Replies: 1
    Last Post: 02-13-2010, 05:03 PM

Search tags for this page

does internet use minutes verizon

,

how to not use minutes on verizon

,

min verizon

,

verizon charge minutes i didn't use

,

verizon data airtime charges

,

verizon does using internet use minutes

,

verizon min

,

verizon voice minutes charge

,

what is meant by total voice usage charges

,
why verizon voice cant use data
Click on a term to search our site for related topics.

Tags for this Thread

Find us on Google+