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Thread: Verizon Tech here - ask away!

  1. Junior Droid
    tandjae's Avatar
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    #41

    Email combining, now locking up, help!

    Occurs before and after update: email header is from exchange account, and email body is from yahoo email account. How do I keep my emails from combining?

    After update today, now my exchange account will show emails, but if I select an email, the system locks up, and gives me options to "force close" or "report." I've done both of those several times, and cannot resolve the issue. How can I delete the account any maybe start over, or is there a much larger issue?

    Thanks for any help!
  2. Droid Ninja
    Stigy's Avatar
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    #42
    Quote Originally Posted by HAKmaster View Post
    Thanks for offering your help. I just received the update this morning and now my soft keys and physical keyboard doesn't light up. I've restarted the phone, done a battery pull, and tried using the camera (a lot of people said their's started to work again after using the camera) and no luck. Any thoughts?
    Try going to Menu > Settings > Sound & display > Brightness.

    Turn the automatic brightness off and then on. This fixed it for me.
  3. Senior Droid
    WhiskeySix's Avatar
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    #43
    Quote Originally Posted by Rangerks View Post
    Viper,
    More of a hardware issue, i've exchanged one droid already for this but... have you seen any phones come in with a loose screen, tapping on the left side. Best way to describe this is it feels like you typing on BB Storm, the top half of the phone clocks against the bottom half (mostly on the left side) when pressing on the screen.

    Thanks.
    I'm wondering about this too! it's really annoying typing in landscape onscreen as every keypress gives a loudish tap.

    Related questions:

    1) how long do we have to exchange the device after purchase for HW defects? 30-days? 60-days? 1yr?

    2) how does the exchange process work in terms of transferring everything between phones? Do I have to back everything up? will the verizon store transfer everything (apps, widgets, home-replacements, etc)?
  4. Junior Droid
    me5150's Avatar
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    #44
    Quote Originally Posted by lrudo View Post
    Quote Originally Posted by viperboy View Post
    Quote Originally Posted by New2u View Post
    Hey there viperboy, thanks for joining. I would also like to thank you for extending your services for this site and it's users. We will try to keep this thread on topic, and if you need any help with that just send a PM and we will see what we can do about it
    Thanks very much! I would love to one day make it to a mod here, always thought that would be cool . Thanks, I will let you know if any problems arise.

    Quote Originally Posted by s-one View Post
    Cool, welcome dude. Hey so many of us have an issue with outgoing calls sounding horrible. Some have reported like a warble effect, others say their sound goes in/out and the person on the other end can't hear them. It has also been reported that the receiver says we sound muffled. Now this is totally different than the "echo" sound that the receiver hears when they themselves talks to a Droid cell phone user. These are all "outgoing" calls in which the receiver has problems hearing. Look at this thread over at Motorola Support Forum. They can't even tell me who to contact about the bug so it gets tracked. The Forum Manager over there bailed on the thread. So who's issue is this? Motorola's, Verizon's? Google's? and how do we report it so it gets tracked and fixed?

    Dont worry.. I'm not coming at you sideways.. just want to get the blasted thing fixed.
    Huge thread, I will try to read through all of it at a later time. I have been getting this in the store alot. Here is what you can do to improve call quality. I have done this on every customer's Droid.

    ##7764726 (##PROGRAM)
    CALL Button
    Enter SPC Password - 000000
    VERIFY
    04 Vocode
    Select EVRC-B

    This will change how the phone compresses and decompresses call audio. Seems to work really well, I have noticed and improvement for sure and I no longer get the "you sound like you're underwater" complaints from people I talk to. Give it a shot!
    Viperboy,
    I just recieved the update but have not tried the fix for the "outgoing sound quality" Is this addressed in the update? Or should I still try this setting to see if it helps?
    This works very, very well! My mom had a very hard time hearing me. I did this yesterday, and she said the call quality has improve 100%!
  5. Junior Droid
    ddelorme's Avatar
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    #45
    Just tweaked the call quality settings.
    I'll check it out and see if the wife notices a difference on the other end.

    Thanks Viper!
  6. Junior Droid
    me5150's Avatar
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    #46
    I also seem to notice it on my end. Not sure if it's from the update, or adjusting the setting, but I do not get the Bass sound when I talk.
  7. Droid Newbie
    TucsonDroid's Avatar
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    #47
    Quote Originally Posted by viperboy View Post
    Hey everyone. I just registered for this site. Seems like a great place to be. I do Tech Support for Verizon in-store and know all of the phones pretty well. I am here to answer any questions you might have (let's try to keep it related to the Droid) that you might not have the answer to. Please keep in mind, I'm not a developer and I'm not going to be able to tell you that why such and such app isn't working on your phone. I'm here to answer questions related to Verizon and how the Droid works with Verizon's network and any tech related questions related to the Droid.

    Feel free to ask whatever questions you have, and mods, if there is a better place for this thread, please feel free to move it Thanks guys. I look forward to helping you.
    When I opened my computer this morning, Gmail asked me to change my password. How do I sync my phone?
  8. Master Droid
    RichStevenson's Avatar
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    #48
    Hi Viper,
    When I sync my contacts with FB I have about 5 contacts, out of 80, that change from displaying lastname/firstname to firstname/lastname. If I go into edit those contacts, they name order is correct. The one thing I did notice is those contacts have 2 gmail listings. I suspect that's the problem, but what to do to correct it?

    EDIT: The second gmail listing was only one the one contact. There was two in my gmail contacts. Deleting that cleared the two listing issue. Contact still displays as firstname/lastname. Driving me crazy!
    Last edited by RichStevenson; 12-11-2009 at 09:06 AM.
  9. Droid Newbie
    porschegirl's Avatar
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    #49

    Help Phone completely black

    second phone i have had in 10 days. i am beginning to think I should give up on this phone. it is fully charged but remains black. frustrating because now i am in a different state and need to take the phone in to be checked or return for good. LOL
  10. Junior Droid
    ddelorme's Avatar
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    #50
    Just tried a call after the call settings tweak and it sounded even better than after the 2.0.1 update yesterday---both ends of the call sounded better.

    Any other programming tweaks that can improve overall quality?

    Viper- Thanks!
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